Order Fulfillment Delivery Coordinator

Kuala Lumpur city centre, Kuala Lumpur, Malaysia

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Mohon

Kelayakan

Good communication skills
Problem-solving and leadership skills
Project planning, risk management, time management and other project management skills
At least 3 years\' experience in service delivery function
Experience in project management preferred.
Background from telecommunications industry preferred.

Tanggungjawab

Drive delivery speed and act as a liaison between internal and external teams for multiple solutions and deliverables.
Track deliverables, ensure delivery teams meet SLAs, and escalate risks/issues to the Head of Delivery Coordinators and Head of Order Fulfilment if needed.
Maintain quality control throughout project development to meet expected standards.
Manage changes to achieve project objectives.
Escalate billing issues to the Sales Ops team.
Be accountable for the team\'s performance in monitoring and coordinating confirmed orders.
Responsible to coordinate between vendor and customer for the training/onboarding, includes training, setting up/configure platform (frontend), handhold customer for first transaction, coordinate/track all actions required to complete onboarding.

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