Job Description

Position : Order Fulfilment (Customer Ops, Mandarin Speaker)
Company Industry : Banking & Finance
Working Hours : Monday - Friday (0900 to 1800)
Working Location : Sunway GEO, Bandar Sunway, Selangor
Remuneration : up to RM 5,000 (depend on performance & qualification) with statutory contribution + monthly allowance (RM400) + Completion Bonus:

• Order Fulfilment (Process customer orders)
• Order Issues Resolution, Amendments, Cancellations, Rush orders, Disputes
• Facilitate and monitor deliveries, loading orders/scheduling, Update customers on delivery schedule
• Export Documentations Coordination with Trade Agents
• Assist Supply with inventory management
• Billing/Invoicing/Letter of Credit Vetting
• Cash Collection, Manage Credit, Overdues chasers
• Customer Feedback & Complaints, Satisfaction
• Manage Customer Records, Customer Master Data, Manual Pricing update
• Liaising with Indirect Tax, Legal and Trade Compliance on trade related issue
• Reporting of performance
• To process MDM request from business in GSAP
• To set up new Customer, Plant and material account
• To amend Customer, Plant and material account.
• To block Customer, Plant and material account.
• Know Your Customer (KYC) due diligence Checks) - Screening via Portal
• To monitor all request
• Process other Customer Master - Customer Account assignment

Requirements:

• Excellent communication and interpersonal skills in both Chinese & English to communicate with the APAC (covering China, Taiwan & HK)
• Min. w/ Diploma Certificate.
• Strong problem-solving and decision-making abilities
• Proficiency in customer relationship management (CRM) systems
• Attention to detail and organizational skills.
• Ability to multitask and prioritize tasks effectively.
• Knowledge of order management and fulfillment processes
• Proficiency in relevant software applications (e.g., Microsoft Office Suite)
• Ability to work in a fast-paced environment.
• Customer-oriented mindset

Reference Number:Contact Details:jacob_choo@persolkelly.comProfession:Contact Centre
OthersCompany:PERSOLKELLY MalaysiaDate Posted:2/08/2024 8:26:00 PM

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