Job Description

Position : Order Management Specialist (English Speaker)
Company Industry : Oil & GasWorking Hours : Mon - Fri (9AM to 6PM)
Working Mode: Hybrid (2 Days WFH & 3 Days WFO)Working Location : Tower 5, Avenue 7, The Horizon, Bangsar South City, No. 8, Jalan Kerinchi, Bangsar South, Kuala LumpurWorking Duration: Contract until end of December 2024 with PERSOLKELLYRemuneration : Salary RM5,000 - RM9,000 (based on qualification & education), statutory contribution & leave entitlementWHO CAN APPLY?

• Bachelor\'s degree or higher in Business, Computer / Information Technology, Engineering, or equivalent.
• Candidate with 1-2 years experience in customer service and order management (prefer both but priority customer service experience)
• Accredited as Lean Practitioner is desirable.

• Written and spoken proficiency in English language.

• Able to prioritise, handle urgent issues and situations, following through to resolution in a timely manner and focusing efforts to deliver business values.
• Good interpersonal, influential and decision-making skills in order to manage relationships with key stakeholders and customers.
• System experience - Salesforce, SAP (bonus point)
• Candidate must have customer service oriented, order/cash management oriented.
• Candidate must have stakeholder engagement experience (Internally & externally).
• Candidate must be able to multi-tasks and work in a highly dynamic yet fast-moving environment.
• Candidate must have deep experience of working in a customer focused environment.
• Candidates need to be customer service oriented - single point contact client order management.

KEY RESPONSIBILITIES
The Order Management (\xe2\x80\x9cOM\xe2\x80\x9d) Specialist is the customer\'s key contact point when placing orders for International, Domestic Marine and Energy products and services. The role includes helping to manage the customer relationship on behalf of International, Domestic Marine and Energy, and managing the entire order to invoice process are the key activities within the Order-to-Cash (O2C) process.The OM Specialist is expected to ensure customer order is compliant with brand offer before order placement, and keep customer appraised of the delivery progress (i.e. changes to vessel ETA and nominated port, product shortages, out of hours incidents, price enquiries etc). Therefore, the role requires:

• deep understanding of customer service processes, and demonstration of customer service and ownership mindset; and,
• understanding of complexities in the shipping, marine and energy market, and its global supply network.
• Establish and manage strong relationship between distributor/supplier, customer and sales manager by being the primary point of contact for customers.
• Expected to have regular communication with purchasers, Chief Engineers/ Ship Captain, Sales Managers and Supply / Logistics staff anywhere in the world.
• Responsible for all day-to-day customer service related operational tasks such as, receiving enquiries and orders from customers through phone, email and fax, are all diligently attended and completed (all necessary information are collected and promptly acknowledged and that the order meets the business/customer expectations.) within the contractual turnaround time.
• Accountable to ensure all the orders are accurate, compliant, informative and good quality.
• Ensure strong collaboration with Credit team to ensure sufficient credit for order can be processed smoothly.
• Take proactive action to monitor the orders to ensure orders are delivered on time.
• Highlight/escalate to superior/line manager for any potential issue with the order that could result in escalations.
• Responsible to record and log all customer complaints and non-conformances in given portals/databases

KEY CHALLENGES

• Managing an order through multiple systems (Salesforce, Genesys, SAP, Manta, JDE, etc.)
• High attention to detail to ensure delivery is on time whereby placement of order must be accurate and on time to meet the supply lead time.
• Ensure the order is accurately priced to have an accurate invoice generated to the customer.
• Managing the vessel at different geographics and timezone.

This position\'s primary interfaces are:

• Internal

• BP Castrol GME team
• BP Cash & Credit Team
• BP Finance
• External

• BP Customers
• Lubricant Distributors
• Enterprise Customers\'

Serious applicants can send your updated resume to Ashikin_Malihi@persolkelly.com
- Subject: Job application for Order Management Specialist (English Speaker)- Please also provide your expected salary- Immediate joiner preferredOnly qualified candidates will be contacted for interview.
We thank you for your application \xf0\x9f\x98\x8a.Reference Number:Contact Details:ashikin_malihi@persolkelly.comProfession:Procurement and Supply Chain
OthersCompany:PERSOLKELLY MalaysiaDate Posted:20/05/2024 1:02:00 PM

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