Job Description

Be the differenceIf making a difference matters to you, then you matter to us.We are looking for a Order Processing Representative, reporting to Order Processing Manager.This is a Permanent Full-Time position, to be based in Kuala Lumpur (hybrid working arrangement). #LI-HybridThis role is responsible for the accurate and timely processing of regional customer transactions via the Order Management System applications.Due to the diverse nature of products and services within the WK group of companies, which ranges from single books, bundled print and web products, workflow tools, contracts etc., it is expected that the incumbent is required to be learn and adhere to complex business rules.It is necessary for the incumbent to apply advanced excel skills to analyse and prepare spreadsheets for processing and also the ability to produce tracking reports on incoming and outgoing requests from internal and external customers within and outside the Asia Pacific Region.This role is member of the Order Management team, responsible for application of business rules to ensure regional annual new sales revenue of A$ 60M is invoiced correctly i.e. impact revenue leak. The role also includes the monitoring of staff activities and exception reports to identify and correct errors before they adversely impact the business or their customer.About the Role

• Apply logic and established business rules pertaining to the 5 operating companies as well as a number of international subsidiaries in the processing of transactions
• Apply financial logic when processing, understanding relevance to financial reporting and impact on businesses within WK
• Ensure accuracy in the processing of credit card payments
• Accuracy in the maintenance of customer address and account set up
• Comply with customer Privacy, Spam and GST/vat legislation in the handling of account and customer data, which differs across different operating companies
• Interpret and analyse intercompany orders
• Interpret and analyse submitted spreadsheets
• Tracking of incoming and outgoing requests
• Currency conversion for intercompany orders
• Liaise and communicate with WKAP group of companies on international customer service issues and orders
• Identify and refer for managements attention trends in product cancellations
• Interpret and analyse Bookshop orders
• Apply established business rules to product returns
• Investigate, resolve and do root cause analysis towards complaints raised by internal business
• Promote Quality/process improvement methodology and encourage innovative ideas from the team
• Assist in weekly and monthly auditing and QA
• Assisting with monthly reports for OMT
• Technical training of the team
• Supervision of OMT team members

About You

• Tertiary qualifications in basic accountancy or business
• Advanced written and verbal English language competency
• Advanced numeracy skills
• Minimum of 2-years experience working in high volume complex transactional data entry role
• Minimum 12000 kh and 98% accuracy level
• Demonstrated advanced excel skills
• Effective time management skills
• Minimum of 2 year in Order Management environment
• Experience in working with databases in an electronic office environment
• Ability to deal with difficult people
• Ability to analysis problem and develop solutions quickly
• Ability to work with multiple databases
• Previous experience in working for a publishing company is desired
• Participation in process improvement activities is desired

About UsWolters Kluwer reported 2022 annual revenues of \xe2\x82\xac5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.Equal Opportunity EmployerWolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Wolters Kluwer