Job Description

Position: Outlet Manager

Location:

Inside Campus, Ampang Mall

Reports to:

Operations Manager

Supervises:

Outlet Staff

Liaises with:

Outlet Chef, and Senior Management

Role Overview

We are seeking a capable and motivated

Outlet Manager, with 5 year's restaurant management experience,

to lead all aspects of restaurant operations at our Inside Campus Ampang Mall outlet. This role is ideal for a hands-on leader who can drive performance, motivate teams, and consistently deliver excellent customer service in a fast-paced environment.

As Outlet Manager, you will be responsible for achieving revenue, profitability, and quality targets while ensuring smooth daily operations. You will manage both

Front of House and Back of House

functions, maintain high service and food standards, and create positive dining experiences for all customers.

You will be expected to lead by example, remain calm during peak hours, and uplift your team during busy service periods to ensure the outlet runs efficiently at all times.

Key Responsibilities

Coordinate and oversee daily Front of House and Back of House operations Ensure superior customer service and maximize customer satisfaction Handle customer complaints promptly, professionally, and effectively Monitor food quality and regularly review suppliers and vendors Organize staff schedules and supervise daily shifts Evaluate staff performance and provide coaching to improve productivity Forecast requirements for food supplies, kitchen equipment, and cleaning materials Ensure full compliance with health, sanitation, and safety regulations Maintain and enhance the restaurant's image and service standards Control operational costs and implement waste-reduction initiatives Prepare detailed weekly, monthly, and annual sales and expense reports Promote the brand through local marketing, events, and word-of-mouth Recommend marketing strategies such as promotions, discounts, and social media campaigns Train new and existing employees on customer service standards and SOPs Implement policies and procedures to support long-term outlet operations
Requirements

5 year's proven work experience as a Restaurant Manager or Outlet Manager Strong customer service background in a supervisory or management role Extensive food and beverage (F&B) knowledge, including menu and ingredient awareness Experience managing both Front of House and Back of House teams Familiarity with restaurant management systems and POS software Strong leadership, motivational, and people-management skills Good financial management skills, including cost control and budgeting Ability to work well under pressure in a fast-paced environment
Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Experience:

F&B industry: 2 years (Preferred)
License/Certification:

Malaysian NRIC (Preferred)
Work Location: In person