Job Description

An outlet manager oversees the daily operations of a specific retail or service location, ensuring smooth workflows, customer satisfaction, and achievement of sales targets. They are responsible for managing staff, maintaining standards, and contributing to the overall success of the outlet. Here's a more detailed breakdown of outlet manager roles:1. Managing Daily Operations:

Ensuring Smooth Operations:

Outlet managers are responsible for the efficient running of the outlet, including opening and closing procedures, daily tasks, and general upkeep.

Supervising Staff:

This includes scheduling, training, performance management, and providing guidance to ensure employees are productive and delivering good customer service.

Maintaining Standards:

Ensuring the outlet adheres to company policies and procedures, including quality control, hygiene, health and safety, and inventory management.
2. Customer Service and Sales:

Customer Satisfaction:

Outlet managers are often responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

Meeting Sales Targets:

They work to achieve or exceed sales goals through effective sales strategies, customer engagement, and promotion of products or services.
3. Financial and Administrative Tasks:

Cash Handling:

This can include managing cash registers, preparing deposits, and handling financial transactions.

Inventory Management:

Ensuring adequate stock levels, minimizing waste, and implementing inventory control procedures.

Reporting:

Preparing reports on sales, inventory, and other operational data.
4. Leadership and Development:

Team Leadership:

Motivating and leading the team to achieve goals, fostering a positive work environment, and promoting teamwork.

Training and Development:

Participating

in the recruitment, training, and development of staff, ensuring they have the skills and knowledge to perform their roles effectively.
5. Key Stock Monitoring Tasks

Monitoring Stock Levels:

Regularly checking current inventory levels of raw materials, supplies, and finished products to ensure there are neither shortages nor excesses. This often involves utilizing inventory management software or Point of Sale (POS) systems which provide real-time updates as items are sold.

Stock Replenishment & Ordering:

Coordinating with suppliers and the procurement department to place timely orders and ensure timely delivery of goods. This requires forecasting demand and planning ahead based on sales trends.

Receiving & Storage of Goods:

Ensuring all incoming stock is accurately checked during loading and unloading, properly recorded, and stored according to company guidelines and health/safety standards.

Stock Counting & Reconciliation:

Performing regular, periodic stock counts (e.g., monthly stock counts or cycle counts) and reconciling physical counts with recorded inventory data to identify discrepancies.

Reporting Discrepancies:

Promptly reporting any stock discrepancies, potential theft, fraud, or policy violations to management.

Waste and Loss Minimization:

Implementing measures to reduce product waste, monitor closely for abnormal waste patterns, and minimize losses from expired or damaged stocks.
Job Type: Full-time

Pay: RM1,900.00 - RM2,400.00 per month

Benefits:

Opportunities for promotion Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Food service: 1 year (Required) Customer service: 1 year (Required)
Language:

English (Required)
Work Location: In person