Job Description

• Minimum 3 years\' experience in the Food & Beverage and/or Hospitality industry, in a customer facing role
• Friendly, conversational and genuine with customers and when managing the outlet
• Able to enforce SOPs
• Availability to work at external events; ie catering events, markets, etc.
• Flexibility throughout the week is essential
• Creativity & artistic talent is a huge plus we require someone who can confidently put together attractive gift boxes, write birthday cards/notes, write shop signs, and other various other artsy tasks.
• Attention to detail and proactive attitude to improve and provide excellent service

ResponsibilitiesThe Outlet Manager, Mont Kiara responsibilities include managing the till, serving customers, planning for manpower/roster, supervising staff performance and providing timely feedback, maintaining outlet cleanliness, providing excellent customer service and more.

• Manage all day-to-day operations together with the Management
• Ensure customers are satisfied with their experience in terms of food quality and service
• Investigate and resolve customers\' complaints and feedback promptly and effectively, and supply the feedback to the relevant teams and management
• Liaise with caf\xc3\xa9 partners & wholesale partners to strengthen and grow our Partnership Program
• Provide suggestions to improve product quality and customer service
• Troubleshoot problems, take ownership and resolve problems that arise to the best of your capabilities.
• Maintain high standards, in compliance with company SOPs
• Manage stock and control wastage
• Manage and organise deliveries
• Deliver the highest standards of Quality, Service and Cleanliness
• Coordinate communications between the teams (Kitchen & Front of House) to ensure we are well stocked, quality is maintained and orders are correctly fulfilled
• Help to recruit, train, motivate and develop the team
• Supervise the teams, provide corrective feedback, and report relevant information to management
• Arrange for suitable manpower scheduling to ensure smooth operations
• Ensure outlet cleanliness, including team hygiene, is always maintained at its highest standards.
• Responsible for scheduling routine maintenance/servicing of the outlet\'s equipment and machinery
• Other duties as and when required by the Management.

Benefits

• Daily Meal Allowance
• Travel Allowance of RM200 per month
• Yearly bonus plan
• Birthday Leave
• Employee Discounts on retail items
• Outpatient Medical Benefits
• Coffee training provided
• Career Advancement
• Get to work with young and energetic group of people
• Unique opportunities to learn a variety of skills
• EPF & SOCSO

Additional Benefits

• Training Provided

SkillsCustomer Service Sales and Marketing Communication SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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