Job Description

Operational Management:

Oversee the daily operations of the outlet, ensuring adherence to company standards and policies. Manage inventory, order supplies, and maintain optimal stock levels.

Team Leadership:

Recruit, train, and supervise staff, fostering a positive and high-performance work culture. Conduct regular performance evaluations and provide constructive feedback.

Customer Service:

Ensure a high level of customer satisfaction by maintaining excellent service standards. Address customer inquiries, concerns, and feedback in a timely and professional manner.

Financial Management:

Develop and manage budgets, monitor financial performance, and implement strategies to achieve revenue and profit targets. Control costs, including labor, and identify opportunities for revenue growth.

Quality Control:

Maintain quality control measures related to food preparation, presentation, and service. Ensure compliance with health and safety regulations and hygiene standards.

Sales and Marketing:

Implement sales and marketing initiatives to drive customer traffic and increase revenue. Collaborate with the marketing team to promote special events and promotions.

Communication:

Foster open communication with staff and upper management, providing regular updates on operational activities. Collaborate with other departments to ensure seamless coordination.

Training and Development:

Conduct training sessions for staff to enhance their skills and knowledge. Stay informed about industry trends and new products, sharing insights with the team.
Job Type: Full-time

Pay: RM2,700.00 - RM3,700.00 per month

Benefits:

Cell phone reimbursement Free parking Maternity leave Meal provided Opportunities for promotion Professional development
Application Question(s):

How many years of Food and Beverages service experience do you have?
Education:

STM/STPM (Preferred)
Work Location: In person