Job Description

Requirements:

Requirements:

• Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent\xe2\x80\x8b.
• Able to speak in English or BM fluently. It is an advantage if you could speak Mandarin.\xe2\x80\x8b
• Friendly, cheerful and a pleasant personality.
• Possess good interpersonal and communication skills\xe2\x80\x8b.
• Strong disciplines, commitments and self-initiative\xe2\x80\x8b.
• Must be willing to work on shift including working on weekends and public holidays\xe2\x80\x8b.

REMUNERATION PACKAGES:\xe2\x80\x8b

Basic Salary: RM 4000- RM 6000 + commission
Allowances: Transport Allowance\xe2\x80\x8b
EPF, SOCSO, EIS

Benefit:

• Hostel: Provided (preferred if the applicants have own accommodation)
• Medical Coverage
• Annual bonus
• Company trips
• Uniforms provided
• Training provided
• Overtime Pay

Working Days & Hours: 2 days off per week \xe2\x80\x93 (weekdays only) Scopes:

Our Client runs a host of award-winning massage treatments. The centre helps urbanists to seek out rejuvenating experiences , immersing in healing & relaxation \xe2\x80\x93 a meditative therapy for the senses, helping customers escape from their hectic lifestyle, even for a moment.

Position: Outlet Manager/ Spa Manager

Location: Mont Kiara, KL

Responsibilities:

Spa Operation- Overlook and Manage the Spa

• To overlook, manage & guide all Spa Concierge.
• To promote the sale of services and products available from the Spa.
• To arrange employee working schedule, checking on employee attendance.
• Interacting with customers, providing information in answer to inquiries about products, and services.
• Taking service inquiry calls from customers or clients and dispatching the suitable customer service associate to address questions.
• Investigating and correcting errors, following company and customer records.
• To ensure outlet sales targets are achieved.
• Overseeing facilities maintenance in the spa.
• Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational cost.
• Manage spa inventory effectively, and follow spa purchasing standards to ensure audit compliance
• Perform a regular inventory of Spa par levels for retail and operational stocks.
• To champion and deliver the Spa brand standard at all times.

Perform any other duties that management may reasonably require.

Handling Customers Complains

• To ensure customer satisfaction level maintained high when they visit the spa.
• Handling and resolving customer complaints, or special request via mail or phone.
• Total of 4 Branches

Training (Managing & Motivating all Employee)

• Monitor and review Spa employee\xe2\x80\x99s performance regularly and provide required training.
• Ensure accurate customer service standard meets.
• Counseling, coaching, support and encourage FD (Front Desk) in maintaining spa standard
• Monthly review & evaluate each FD performance
• Develop and maintain adequate professional spa training program.
• Develop and maintain retail training program
• Responsible for the spa training, plan and conduct hands-on training for the new recruitment.

Experience Required: Min 3 Year/s

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