Job Description

Role : Advisor I Customer Service.
NOTE : ONLY JAPANESE NATIVES with English

For Japanese Natives present in any country- VISA AND WORK PERMIT WILL BE PROVIDED + 7 days initial stay
All Documents should be clear of the candidate to get VISA and WORK PERMIT

Job Profile Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the
Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client\'s product or services.

Working Location : Cyberjaya, Selangor, Malaysia.
Working Hours : 24*7 (9 Hours Including one hour Break)
Working Days : Monday to Sunday (5 days in week with rotational Week off!!)
Qualification : High school with Minimum 8 Years of work experience.
OR
FRESHER - With 0 experience are welcome too

Diploma/Graduate with six months of relevant experience in customer service is mandatory.
English proficiency : English (B2 and above). Candidate must be excellent in Reading Writing and Speaking.
Language Requirement : Japanese (Only Native) , Mandarin with GSK 5 or 6 from Vietnam, China, Or Thailand.
(Candidate must be excellent in Reading Writing and Speaking).
Industry : Travel/Hospitality.

Essential Functions/Core Responsibilities
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and/or services
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and business performance
Offer additional products and/or services
Track, document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

• Candidate Profile

High school diploma with three to six months of relevant experience preferred
Courteous with strong customer service orientation
Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as
English (B2). (With basic understanding to industry related terminologies).
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required

ADI Group