Job Description

Patient Access Program Specialist

• Based in Malaysia, named one of the Best Companies to Work for in 2019 by HR Asia
• Join the premier biopharmaceutical company that has been in the business for more than 25 years and in AP for over 60 years.
• Bring your entrepreneurial curiosity and learning spirit into a career of purpose, personal growth, and leadership.
• Work with key stakeholders and commercial leaders and provide critical insights to help shape the best outcome, aligned with overall business objectives and aligned with operational requirements.

Positively contribute to accelerating time to patient access. This is a dedicated team to delivering breakthrough innovations that extend and improve the lives of patients in Singapore & Malaysia by collaborating with governments and payers to ensure that people who need medicines have access to them.WHAT YOU WILL DOResponsibilities include, but are not limited to:

• Develop and maintain essential documentation, including process flows, PromoMat management, business cases, patient program proposal, and pharmacovigilance (PV) plan.
• Ensure all documentation is accurate, up-to-date, and compliant with organizational and regulatory standards.
• Collaborate with cross-functional teams to ensure patient programs align with overall business objectives and strategic goals.
• Oversee KeyPAP operations, including coordinating with 3rd party vendors and managing interactions with healthcare providers.
• Ensure effective implementation and smooth execution of program components, addressing any operational issues as they arise.
• Build and maintain strong relationships with 3rd party vendors and healthcare providers, representing the company in meetings and discussions.
• Resolve any issues or escalations from vendors or providers promptly and professionally.
• Regularly assess and review vendor performance, making recommendations for improvements as needed.
• Review monitoring and control reports related to patient numbers and track vendor invoices, ensuring accuracy and timely processing.
• Analyze reports to identify trends and areas for improvement.
• Work with multiple stakeholders to enhance program efficiency and support continuous improvement initiatives, including the implementation of new systems and the launch of new patient assistance programs.
• Perform other duties as assigned by the Line Manager, contributing to the overall success of patient programs and organizational goals.

WHAT YOU MUST HAVE

• Experience managing 3rd party vendors or healthcare providers (minimum 3 years preferred), but we are also open to candidates with the right attitude and potential to pick up these skills quickly.
• A passion for healthcare or a related field, with a strong desire to develop skills in managing patient programs.
• Self-motivated, proactive and highly committed to support and deliver results.
• Strong interpersonal and communication skills, with the ability to work effectively as part of a team.
• A high sense of ownership and accountability for achieving goals.
• Well-organized and self-disciplined, demonstrating integrity and professionalism.
• Good networking and influencing skills, with a knack for building relationships.
• Excellent analytical skills and a keen eye for detail.
• Understanding of oncology or rare disease patient programs is a plus but not required; we are open to candidates willing to learn.

What we look forxe2x80xa6Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us xe2x80x94 and start making your impact today.We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anotherxe2x80x99s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Current Employees applyCurrent Contingent Workers applySearch Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.Employee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements: HybridShift:Valid Driving License:Hazardous Material(s):Job Posting End Date: 12/14/2024*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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