Position: Patient Care Lead Position Purpose The Patient Care Lead (PCL) will Lead and manage the Patient Care Team in implementing and managing drug access program(s) in the region, as well as providing operational guidance for access program(s) in the region upon request. The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based
Duties and Responsibilities
Effectively managing the Patient Care Team in managing a drug access program(s) by liaising with hospitals, and pharmacies, and patients
Liaise with Axios Regional and HQ Teams as needed
Ensure eligibility criteria for the different programs are being respected
Ensure all processes are conducted in accordance with Axios SOPPs
Ensure that eligible patients are enrolled in the program(s) in a timely manner and in accordance with the project workflow and timelines
Collaborate with the Axios team to pre-empt challenges and ensure continuous improvement of Axios operations
Ensure that current patients receive their drugs quickly and efficiently
Prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in \xe2\x80\x9creal time\xe2\x80\x9d as patients proceed through the program
Maintain and update electronic program files, including patient and quality assurance data
PV reporting and reconciliation
Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
Reporting any adverse events/product complaints as per client\xe2\x80\x99s requirements and/or Axios SOPPs
Conduct administrative duties for the office
Educational Background and Experience
A degree in Scientific or Healthcare related degree
1 to 2 years working experience in a healthcare or scientific field or NGO is ideal
Good command of both spoken and written English
Experience in data monitoring and management is an advantage
Experience coordinating and handling logistics/supply chain is a plus
Experience in customer service management is a plus
In lieu of working experience, a demonstrated passion for philanthropy through volunteer involvement is also an advantage
Job Circumstances
The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
Flexibility in ability to travel as well as working hours is essential
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