Job Description

The Global HCP/EE Hub Payments Specialist provides a service that is high priority in ensuring that GSK continues to comply with internal and external regulations that encompass payments and reporting requirements of HCPs and EEs. The role will be integral to the improvement of efficiencies in the Global Hubs payment processes and deliver consistent and compliant ways of working.

Key Responsibilities

1. Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of vendor creation, vendor change, PO creation and payments requested by the HCP/EE Engagement Hub Specialists

Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment.

Defining and implementation of quality monitoring frameworks to assure senior management of the delivery of HCP payment and TOV activities in accordance with internal standards and external regulatory and legal requirements

2. Support specific core HCP Engagement payment processes for GSK Pharmaceuticals and ViiV Healthcare.

Maintain specific core HCP/EE payment processes specific to enterprise HCP/EE requirements.

Maintaining Hub finance policies, SOPS and guidance documents.

Delivery of operational support services to support specific HCP/EE payments for cross-border and above country sponsored activity.

Maintain documentation compliance and retention to required standards Providing tools, templates, systems to enable delivery of process to required standards.

Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3).

Collating and monitoring of performance metrics/KPIs.

Supporting a culture of continuous process improvements through regular end to end process reviews.

Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists).

3. Support central (internal and outsourced) shared services in the management and delivery of HCP Engagement activities

Assist in the continued evolution and development of a hub-based Finance specialist knowledge centre accessible to the entire GSK organisation

Ensuring customer queries are dealt with in a timely manner

Ensuring payment requests are raised within the approved timelines and TOVs are tracked and reported accurately in finance systems.

Monitoring service parameters including deliverables, timelines, quality and cost.

Ensuring delivery of services according to agreed standards.

Assisting in the review and continuous improvement of services to meet business and customer needs

Why you?

Basic Requirements

Experience with Finance process (e.g. accounts payable or receivable) experience

Preferred Experience

Pharma Industry experience

Working knowledge of HCP transparency and disclosure reporting

Knowledge of R&D clinical development and/or medical affairs

Intermediate Excel skills

Technical support specialists experience

Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach.

Self-motivated; works as part of a highly matrixed global team.

\xe2\x80\x8bWhy GSK?

Why Us?

GSK is a global biopharma company with a special purpose \xe2\x80\x93 to unite science, technology and talent to get ahead of disease together \xe2\x80\x93 so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns \xe2\x80\x93 as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030. \xe2\x80\x8b

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it\xe2\x80\x99s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves \xe2\x80\x93 feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.\xe2\x80\x8b

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GlaxoSmithKline