Job Description

Lendlease is a globally integrated real estate group with core expertise in shaping cities and creating strong and connected communities. For more than 60 years, we have created thriving places.We are currently looking for a People Connect Associate to join our team. The People Connect Associate is a role designed to provide human resources and payroll guidance and advice to Lendlease managers and employees across its businesses via telephone, email, and digital channels. The role is responsible for supporting self-service troubleshooting and providing information to assist with the resolution of the enquiry. Overall ensuring exceptional customer experience.Your function includes but not limited to:First point of contact for employee and manager enquiries directed to People Connect, in line with agreed KPIsCoach managers and employees on Workday processesProvide customer service responding to enquiries and requests via telephone, email, and digital channelsOpens, updates, and closes enquiries via ServiceNow, ensures that all documentation and information is accurately recorded and trackedMaintain awareness and knowledge of new theories and methods relevant to employment requirements and processesIdentify and recommend continuous business process improvement across People Connect, especially in relation to digital channels and knowledge managementEstablish and proactively manage stakeholder relationships, within the People & Culture team and externally, including managing customer expectations and seeking customer feedbackProactively manage inbox tasks within Workday assigned to People Connect ensuring that processes are followed up in a timely mannerEnsure a sound understanding of, demonstrate commitment to and comply with all legislation relevant to the role and all activities undertaken in that roleYour ability to manage multiple priorities whilst conducting yourself professionally will be key to your success. Additionally, the successful candidate will:A minimum tertiary educationUnderstanding of HR practices and procedureExperience in a call-based customer service team or contact centreExperience in a HR shared service environment is an added advantageKnowledge of working with workflow tools and other People & Culture related systems e.g. ServiceNow is an added advantageFunctional experience with Workday is an added advantageBenefits\xc2\xb7 This role is a hybrid role\xc2\xb7 Permanent position\xc2\xb7 22 days annual leave per year\xc2\xb7 Medical, Dental and Inpatient coverage for self and dependant.We work with purpose to design, build and curate places where people want to be and care about. In partnership with stakeholders, we generate social, environmental, and economic value to cities and communities. As leaders in our space, we take responsibility. That\xe2\x80\x99s why we\xe2\x80\x99ve made it our mission to reach net zero carbon emissions by 2025 and absolute zero by 2040. Our industry\xe2\x80\x99s most aggressive targets. By far.We love a challenge and solving problems. Our clients come to us when it\xe2\x80\x99s important: to handle complexity, drive diversity, offer strategic and long-term value, and to create innovative solutions.Lendlease is a diverse, flexible, and inclusive employer of choice. We engage, enable, and empower our people. Inclusion sets us all up for success.If you feel this position is suited to your skills, experience, and career aspirations, please apply on the link.To find out more about us and to explore all other opportunities visit www.lendlease.com/careers.Lendlease is committed to being a diverse and inclusive employer of choice by engaging, enabling and empowering our people. All qualified applicants will receive consideration for employment and we are happy to consider flexible working arrangements. Inclusion sets us all up for success and we particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

Lendlease