Job Description

Location: Kuala Lumpur, Malaysia

Team: HR Department

Role: People & Culture Specialist

Mode: Full-time role

About

Founded in Hong Kong in early 2017, is a Business Messaging platform that unifies customer communication for tech-saavy organization that market, sell and support across instant messaging, web chat, and email. We are one messaging platform for various use cases like marketing purposes, sales, support, and engineering.

Role Description

At , the People & Culture Specialist is pivotal to our company\'s success. We are seeking a highly detailed-oriented individual that is ready to be part of our HR Department, partnering with the company as we continue to build a business that prioritizes its people. You will play a vital role in managing and supporting various aspects of our people and culture initiatives which include performance management, employee relation, employee engagement, training and development, and overall employee experience.

Responsibilities

• Manage and facilitate performance management processes, including goal setting, performance appraisals, and performance improvement plans.
• Handle probation cases, ensuring consistent and fair evaluations and providing guidance to managers and employees.
• Serve as a mediator in employee conflict situations, providing guidance and facilitating resolutions to promote a harmonious workplace.
• Identify training and development needs and implementing appropriate programs.
• Design and administer compensation and rewards programs that align with organizational goals and attract, motivate, and retain top talent.
• Conduct exit interviews to gather feedback and insights, identify trends, and recommend improvements to enhance employee experience.
• Promote a positive work environment by actively engaging with employees and coordinating employee engagement activities and company events.

• 3+ years of experience as a HR Generalist or similar role preferably in a SaaS or tech organization.
• Nimble and agile team player with the ability to thrive in a fast-paced startup environment.
• Proven experience in performance management, employee relations, and conflict resolutions.
• Demonstrated expertise in building and designing HR frameworks, processes, and systems.
• Solid understanding of HR practices and principles as well as employment laws and industrial act.
• Excellent communication and interpersonal skills, with the ability to build effective relationships and handle sensitive employee relations matters.
• Outstanding skills in resolving problems and making decisions, with a proactive approach to addressing people-related challenges.
• Proficiency in managing confidential and sensitive information with integrity.
• Ability to clearly explain complex ideas verbally and in writing.

• You will become part of an amazing culture with smart teammates who actually care.
• You will grow more here than you would anywhere else, that is a promise.
• Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you\'ll always be looking forward to it!
• Beer O\'Clock on Fridays? Naah, we have it every day!
• Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
• You\'ll get to experience a very competitive compensation.
• You\'ll be covered exclusively on one of the highest medical and dental insurance especially for you.
• Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
• You\'ll be entitled to stock options with terms and condition.
• Flexible working environment and working hours.

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