Job Description

People Services & Solution Specialist

Position ID: req45847

Sector: BA APAC & MEA

Functional Area: HR

Location: Petaling Jaya Office (GSSC APAC)

Number of Openings: 1

Reporting to: Manager title

Employment Type: Permanent

Apply By: Date

Be part of something bigger. Decode the future.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that we can develop solutions that deliver enjoyable and sustainable living together.

For more than one hundred years now, we\'ve been working at the forefront of shaping lives for the better, developing products that meet people\'s demands in terms of taste, care, and well-being. But as consumer needs and wants to continue to evolve, we have even more work to do.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build a future home!

All about the role:

• We are looking for an exceptional People Services & Solution (PS&S) Specialist to be part of our People Services and Solution (PS&S) team while being hands-on in supporting the HR operational activities for the Electrolux APAC& MEA Countries.
• In this role you will be focusing on the area of People data, Employee life cycle, C&B administration, Continuous improvement, Workday and Service Now.
• The ideal candidate requires to have a good collaborative skill with the ability to, drive change, think on creative solutions and meet objectives in a fast-paced environment. The successful candidate will embody Electrolux culture through their attitude and behaviors.

What you\'ll do:

1. Operation Excellence

• Manage People data and administrative tasks on employees Lifecyle for assigned countries in APAC and MEA region, including employee onboarding, confirmation, promotion, transfer, off-boarding, compensation & benefit administration, personal file management, letters & documentations and assisting with payroll data preparations.
• First point of contact and respond to HR operational issues and enquiries and resolve with close collaboration with relevant counterparts to ensure quality services are delivered from PS&S.
• Ensures non-integrated People data is maintained on all required systems.
• Delivers digital and physical record and document management services.
• Communicate effectively with employees, vendors, local service providers, government agencies both verbally and in written form professionally.

2. Service Delivery

• Supports PS&S Manager to centralize countries HR core activities into People Services & Solution Organization.
• Supports PS&S Manager in stabilization of the new PS&S organization, Workday and Service now usage.
• Responsible for excellent customer-oriented services through adherence to respective Service Level Agreements (SLA) and Key Performance Indicators.
• Partnership with HRBPs, Center of excellence, and other HR team members to deliver PS&S integrated and sustainable solution for employees, managers, and business.
• Collaboration with project team on the scopes within PS&S function such as workbooks preparation, error log, user acceptance testing, data migration, process transition, and change management.
• Contribute positively for Customer satisfaction survey and Employee voice survey.

3. Continuous Improvement & Quality Assurance

• Promotes the PS&S continuous improvement program and a strong focus on data quality.
• Support in audit activity and ensures employee and organization data integrity and compliance.
• Participate in various global and regional initiatives on HR digitalization, process automation, integration, and change requests to continuously improve the service level quality and service delivery experience.

4. Knowledge Management

• Support in the preparation of knowledge base documents such as DTP , standard operating procedures, global forms and articles.
• Ensures a consistent method for documenting, storing, and updating all processes, desktop procedures and operational/technical documentation.
• Continuity of learning and knowledge sharing with team and others. Coach and trains junior team members.

Integrates a knowledge management mentality/culture into PS&S. * Other adhoc duties assign by line manager.

Who You Are:

• Bachelor\'s degree in human resource management/Business Administration or related field.
• Minimum 3 years working experience in a HR Shared Services environment and good exposures in employee life cycle, payroll, compensation & benefit administrations, HR policies, process, and HR Systems.
• Regional experience in HR Shared Services would be an additional advantage.
• Good interpersonal skill and ability to communicate well both oral & written (English) in a diverse work environment and additional Asian languages are added advantage.
• IT savvy and resourceful on leveraging various tools (Microsoft Office / Workday / ServiceNow).
• Demonstrable problem solving & ability to handle challenging issues in a dynamic environment.
• Ability to multitask, set priorities and manage time effectively.
• Attention to details and ability to produce accurate work.
• Keeping abreast of local laws and regulations for best PS&S practices.
• Able to support any other assigned countries in APAC and MEA region.

Where you\'ll be:

• You will be based in Malaysia, and work from our office in Petaling Jaya.

Benefits Highlights:

• International environment with hybrid work model
• Discounts on Electrolux products and services.
• Great career development & learning opportunities

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:
https://career.electroluxgroup.com/global/en

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Electrolux