Job Description

• You will be required to work on permanent rotational night shift from 10pm to 2pm
• Each shift consists of 9 working hours and inclusive of 1 hour break
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• Possess at least SPM and above
• Required language(s): English and Mandarin (spoken & written) to support US client base customers.
• Experience in customer service / sales in any related industry will be an added advantage
• Fresh graduated are welcome to apply - TRAINING Provided!!
• You will be working in Ara Damansara, PJ

Responsibilities

As a Customer Service Executive, you will be based in Startek Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

If this sounds like something you may be a good IT for, Read ON!!

You\'ll play an important role in:

• Handling inbound (80%) , outbound calls (5%) & chat (15%) pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA

Benefits

Package and Benefits you shall be entitle for:

• Basic Salary + Allowances (KPI & Night shift)
• EPF/SOCSO
• Annual & Medical Leave
• Fun and excited working environment
• Quarterly staff recognition and appreciation
• Office located at Ara Damansara, nearby shopping malls and housing area - easy access from public transport
• Free shuttle service available back and forth (to office) from Ara Damansara LRT station
• STARTEK hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

How this career will benefit you:

• STAR - System for Appraisal & Rewards - The STAR training is to help Startek employees to identify their weakness and to develop future leaders for the company.
• Example: Executive

Senior Executive
Specialist
Team Lead
Assistant Manager
Manager
Senior Manager.

• IJP - Internal Job Program - Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Apply now and we will talk to you soon!

Additional Benefits

• Training Provided
• 5 Working Days
• Allowance Provided

Ricebowl