Job Description

Role: Platform Operations Executive Contract Duration: 12 months Budget: RM 3500 to RM 7500 Mandatory Requirements: Web Application or Mobile Application support Experience in Cloud is added advantage. Responsibilities Operational Monitoring: Develop and implement comprehensive monitoring strategies and tools to ensure the uptime and stability of key platforms and systems. Track performance metrics (SLI/SLO/Error Budgets) and establish benchmarks for service level agreements (SLAs) to maintain high-quality service delivery and reliability. Manage incident response plans and coordinate with cross-functional teams during crisis/incident situations. Lead root cause analysis and implement corrective actions to prevent future incidents. System Optimization: Identify opportunities for performance improvements, elimination of toil, automation and enhancements across key platforms and systems. Collaborate with the engineering and product teams to optimize system performance and resource utilization. Implement industry best practices for capacity planning, load balancing, and redundancy to ensure system scalability and reliability. Develop and maintain documentation related to system optimization and performance management processes. Vendor Management: Evaluate and manage relationships with external vendors and service providers related to monitoring, incident management and optimization tools. Ensure vendors meet performance and service level expectations. Collaborate with procurement and legal teams to negotiate contracts and service agreements. Requirements Bachelor\'s degree in computer science, Information Systems, or a related field. 3-6 years of experience in IT operations, system administration, or a related field, with a focus on operational monitoring and system optimization. Proven track record of managing high-uptime systems and handling crisis situations effectively. Strong understanding of industry-standard monitoring and optimization tools, such as Dynatrace, New Relic, Datadog, or AppDynamics. Familiarity with various infrastructure technologies, including cloud computing, virtualization, and containerization. Excellent communication, and problem-solving skills. Ability to work effectively with cross-functional teams and external vendors. Certifications such as ITIL, PMP, AWS or related certifications are a plus.

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