Description
Providing customer support and technical issue resolution via email, chat, social media and
other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while
addressing frequent start and stops from emails, social media interactions and other online
platforms.
Identifying correcting and advising on technical issues in the customer's computer, mobile
app and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team
members based on independent testing.
Escalating real-time issues to client/supervisor.
Translate Mandarin to English and vice versa
Report and minutes writing in English or Chinese
Requirements
English (fluent), or Mandarin (fluent, native)
Requires towork on weekends and public holidays with a fixed schedule.
Strong in both written and communicating in English
Ability to deliver excellent customer service quality utilizing soft skills
Able to understand games from a gamer's perspective and give in-depth gaming and
PC/console troubleshooting support
Ability to solve and analyse information accurately with appropriate speed and guidelines
Team player
Those with strong interest in games are preferred but we do welcome fresh graduates or
those without customer service experience and gaming experience
Benefits
Medical Reimbursement, transport allowance
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