Job Description

POS Support Specialist About the job: As a POS Support Specialist, your goal is to provide expert and timely support to our partners who sell with Delivery Hero through POS Systems. You will be responsible for remotely identifying, analyzing, troubleshooting, and resolving partners\' issues. Additionally, you will work closely with various internal teams such as Logistics, Product & Tech to identify gaps within the current systems and propose solutions that benefit partners and improve their experience. Your role will also require you to maximize our partners\' adoption of POS Integrations. Responsibilities: Onboard new partners onto POS Integrations with Delivery Hero and support them with necessary configurations to set up their restaurants on our platform. Provide direct support to existing POS partners and resolve their problems by reviewing logs and troubleshooting integration issues between the partner\'s software and our system. Keep track of all POS partner requests and issues, follow up with partners, and establish reports. Create process flow documentation, training materials, and conduct user training for existing and new POS partners. Handle all change management communication. Identify and recommend possible areas of improvement in the use of POS systems and work closely with relevant Tech/Product teams to bring solutions to life. Assist with solution development and testing and update documentation. Your role will have a direct impact on our restaurants\' ability to accept orders and expand their business with us. Requirements: Bachelor\'s degree in Computer Science, Information Technology, or a related field Familiar with API or have a keen interest in internet technologies and technical processes. Ability to troubleshoot technical problems, read logs, and find solutions to complex errors. Love to provide assistance to others and be regarded as a technical expert with a customer service mindset. You\'re a team player and foster knowledge and information sharing with others by updating documentation or reporting bugs. You have the ability to interface seamlessly with a global, multicultural team. You possess excellent relationship skills, are culturally aware, and can adjust your communication style to different audiences. You\'re fluent in English, and any other language is a plus. At least 1 year of relevant experience. Experience in POS is preferred. Experience in supporting F&B customers will be an added advantage.

foundit