Job Description

Castlery is looking for a Post Sales Operations Specialist to join our E-Commerce TeamThis newly created role is a high-impact opportunity within our E-Commerce Team. As the Post Sales Operations Specialist, you will play a crucial role in supporting Castlery's e-commerce growth efforts across the US. Working in a fast-paced environment, you'll collaborate closely with the team to ensure customer orders are fulfilled efficiently and that customers have an exceptional experience with us.If you're keen on creating a space for people to thrive both personally and professionally and excel when working with high levels of autonomy and psychological safety, reach out!:

• Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.
• Monitor, supervise and execute order management system.
• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
• Answer customer inquiries and facilitate order change requests.
• Monitor, report and improve logistics KPIs.
• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.
• Provide direct input into the existing user tools and make recommendations for process.
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.

What you'll need:

• Fluent English with excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and Excel.
• Strong analytical skills
• Knowledge of ERP and e-commerce background is a plus.

What we promiseOur first promise - the ride of a lifetimeYou'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth. You'll have a front-row seat in witnessing the growth of our customer-base and organisation at a global-level.Our second promise - a place to thriveWe're building a company that has people as one of the company's core pillars for success. It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.We're committed to our employees' growth, and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into emphasis on personal and professional development.Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people can perform at their best level and believes in partnering our employees to raise that level as they grow with us.

Castlery