Job Description

Description Position at Hill+Knowlton Strategies This is an exciting role with good career advancement opportunities in an established practice. The incumbent will be managing a team and imparting knowledge to junior colleagues. Critical elements of the role include day-to-day client management, strategic planning and advice to clients, and working with the team on project implementation, content development and delivering results. THE ROLE Account Management Upsell/sell value-add programmes/services to current clients Draw out the best thinking of clients and ensure pragmatic, well-executed outcomes Set direction of activities in accounts, including client needs, staffing, strategy and budgeting Delegate client assignments, lead others and work with other practices and offices Truly models Best Teams practices by drawing on a vast network of OpCo colleagues to develop and serve clients with the deepest possible expertise Know the tools, proprietary insights and methodologies available within the organisation to best serve clients Reconstitute knowledge into marketable, reusable assets to develop new offerings by anticipating needs or meeting demands of current clients Generate high value by moving the client organization to undertake and enact major change Position the firm and other colleagues with clients in ways that build a true institutional partnership Build and maintain client relationships Knowledgeable of multiple industries and business trends Assist directors in executing client satisfaction programmes Manage and review key client deliverables (i.e. messaging, branding, executive coaching, communications/marketing plans, strategy documents) Identify \'next level\' thinking/ideas for clients by tracking industry trends and activities Assume creative and strategic direction and oversight on all account assignments Contact client regularly to ensure the client is satisfied with account activity Business Development Identify business opportunities on current accounts and within the network Orchestrate the creation and development of all new business proposals Keep finance team informed of new projects, particularly inter-company activities, to ensure the appropriate paperwork is completed Lead teams through Request for Proposal (RFP) process Engage in discussions with key potential client executives to gain access into their firm or industry Convert opportunities by building strategic relationships with existing or potential clients Contribute to the development of new products/services Lead new business pitches and presentations People Management Manage multiple account teams effectively, including leading a team of executives and managers Help direct or is integrally involved in a core service, asset group or practice niche Approve/review staffing assignments of all direct reports Manage and track individual team members\' utilization numbers throughout the month to ensure goals are being met Provide timely constructive feedback to direct reports proactively including motivating and retaining high performers while guiding underperformer to success Mentor/coach team members to ensure a successful career journey with the organisation Financial Management Manage average client annual billings Align client expectations with budgets Accurately project revenues on a monthly, quarterly and annual basis for team\'s clients Deliver revenue and account profitability at least as much as projected for each client on a monthly basis Partner with Finance team in ensuring little write offs and timely payment of account receivables Ensure that all account financial matters are handled in a timely and accurate manner Ensure that monthly and/or weekly budget status reports are completed as part of budget-tracking process Review and approve direct reports\' timesheets within 24 hours of the week/month closing THE PERSON University degree or college diploma in communications or related field 7- 8 years of agency experience or equivalent Specialized industry knowledge plus specialized skills in one or more key practice areas Proven experience managing a team from a financial, client delivery and staffing perspective Proven ability to: write new business proposals manage, retain and grow multiple accounts create and manage multiple budgets expand client business develop strategic communication programmes Solid presentation skills, including ability to communicate and sell ideas to prospects Demonstrable evidence in leadership skills and sales ability Possess an established network of senior industry and media contacts THE REWARD Competitive salary and benefits package Be part of a change oriented, first class integrated communications team An inspiring, passionate, driven, fun, and creative culture Strong leadership with a focus on entrepreneurial thinking, developing and mentoring to help you grow, expand your skills and become your professional best

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