Job Description

Description

Primary Objective:

• Continuously capture Voices of Customers and Voices of Employees to gain a complete view of customer experience
• Measure, monitor and report customer satisfaction and engagement levels to continuously improve our operations and remain competitive
• Gain deeper insights through analysis of data from multiple sources to uncover and recommend strategic solutions to drive Group-wide improvements in CX
• Ensure designing of our products, services and the way we operate are dictated by what is best for our customers
• Support the Service Excellence Council strategies

Key Responsibilities:

• Strong knowledge on IPA architecture and operations
• Adequate knowledge of Banking Industry and systems used or equivalent technical experiences
• Possesses good business judgment and operational requirement to have effective business engagement and to propose automation process
• Structured thinking and attention to details to map the current and proposed operational process
• Solid project and change management skills
• Possesses reasonable experience and knowledge in market practices related to IPA

Requirements

Requirements:
Bachelor Degree - Degree or Master from established and recognized university..
Master\'s Degree - Degree or Master from established and recognized university..

-More than 2 years\xe2\x80\x99 experience in process analysis, or IT support function. * Interpersonal and communication skills

• Good analytical and problem solving skills
• Strong knowledge in Windows OS/server functions
• Strong technical skillsets in problem solving, testing and support

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

RHB Bank