Job Description

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!. To know us better, check out this video

foodpanda's Central Operations is looking for a PRODUCT PERFORMANCE MANAGER

SENIORITY LEVEL : Managerial level

FUNCTION : Business Process Excellence

LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia

REPORTS TO : Head of Business Process Excellence

ROLE POSITIONING AND OBJECTIVES

As a Product Performance Manager for the platform, you will be part of the regional Business Process Excellence team based out of the Central Operations office in Kuala Lumpur, Malaysia. You will be a leader at the forefront as this role would require strong collaboration across various teams and be the focal point for all product topics related to Service Operations in APAC. In this role, you will be responsible for linking key operational and business insights to the various products, to help shape pragmatic solutions that solve local problems and can also benefit the global platform. This entails supporting the central operations team and working closely with product org in understanding and prioritizing initiatives on a continuous basis.

WHAT YOU WILL OWN:

• Build and maintain a continuous product roadmap by working with product teams at the regional and global level. Parallelly work with the various operations and business teams to understand business processes and explore how to solve problems that have never been solved before at this scale.
• Opportunity to lead service operations initiatives related to a) product feature gap identification, requirement gathering, idea generation based on business pain points; and b) play a key role in the solution testing and implementation phase.
• Drive feature development updates and ensure strong collaboration and communication across the company and serve as a primary product point of contact for live operations and agent experience.
• Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation of high impact pipeline of product feature improvement opportunities
• Optimize feature rollout for high impact features that speeds up time-to-market and time-to-value
• Responsible for new product rollout and system integration.
• Be the gatekeeper for product and tech features to ensure optimal business impacts.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

• At least 3 years of experience managing web and mobile consumer products as a product/tech specialist/performance in a fast paced tech setup. Plus points if you have worked in a similar organization like ours.
• A passion to build a great product & be successful with that product in the market.
• A passion for design excellence, usability & consumer appeal in products.
• Strong bias to get to the root cause of a problem and find actionable insights through existing ambiguity
• A good understanding of and passion for scrum and agile development methodologies.
• A sense of urgency, pragmatism and a solution-oriented approach to problem-solving.
• An analytical mindset and skill-set.
• A passion for finding amazing food and great service.
• Past experience of Salesforce, zendesk, SAP or similar will be an advantage

At Central Operations we Work smarter together, Always add value & Look for trouble, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.

Foodpanda