Job Description

Location: Petaling Jaya, Selangors:

• Handle customers inquiries and complaints regarding the product via phone, email, and other channels.
• Document, classify, and process complaints.
• Conduct initial assessments of complaints and follow troubleshooting steps to determine the issue and necessary follow-up actions.
• Coordinate with relevant departments to investigate and resolve complaints.
• Follow up with customers to provide updates on their complaints.
• Maintain accurate and detailed records of all complaints and interactions in the database.
• Identify trends and patterns in complaints to help improve products and services.
• Stay updated on product details, company policies, and industry regulations to assist customers effectively.
• Participate in training to improve product knowledge, complaint handling, and customer service skills.
• Follow company policies, procedures, and ethical standards in all duties.
• Ensure compliance in daily tasks and cooperate with audits, investigations, and corrective actions when needed.

Job Requirements:

• Degree in Life Science, Biology, Pharmaceutical, Biotechnology, or equivalent.
• At least 1-2 years experience in the Customer Services in Pharmaceutical Industry.
• Meticulous with multi-tasking ability and organized.
• Positive attitude, resilient, independent and a good team-player with a customer focus mindset.
• Able to adapt to a fast pace environment.
• Good communication skills with possessing good oral and written skills.
• Proficiency in English is essential.
• Proficient in Microsoft Office applications.

Others Information:For those who have what it takes, please send in resume to:Consultant in Charge: Wei Li
Email:Agensi Pekerjaan & Perundingcara Bright Prospect Sdn BhdNo, 18, 2nd Floor, Jalan 14/14,
46100 Petaling Jaya,
Selangor
Tel : +603-7954 8440

Bright Prospect