Job Description

Job Highlight
Lead a large-scale, end-to-end Contact Centre transformation
Work directly with key stakeholders on a strategic program
12-month contract with high potential for extension
Leverage cutting-edge tech: Amazon Connect & Salesforce
Top-tier Insurance firm, Hong Kong location
About the Client
A leading global Insurance organization
Investing heavily in digital & customer experience
Stable and well-established financial services group
Focus on innovation and technological advancement
Role Duties
Manage the E2E delivery of the multi-stage program
Oversee 'lift and shift' of on-premise solutions to cloud
Lead integration of Amazon Connect with Salesforce
Drive automation initiatives including interactive chatbots
Ensure project aligns with business goals and timelines
Role Requirements
10+ years in Programme/Project Management
Proven background in Financial Services transformation
Hands-on experience with Contact Centre technology
Specific knowledge of Amazon Connect or Salesforce
Experience with IVR systems and cloud migration
Why Apply?
High-visibility role with significant business impact
Work on a green-field, tech-driven strategic project
Competitive daily rate on a 12-month contract
Enhance your expertise in a high-demand niche
Join a market leader in the insurance sector
INTERESTED?
Simply hit apply or send an email with your CV attached to cyruswong@argyllscott.com.hk and I will answer any questions you might have about the role.
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Skills Required