Job Description

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About the team:

The Malaysia Safety team supports Grab's business verticals and operations in Malaysia and is responsible for all safety-related aspects of the platform. Through continual development and innovation to the business processes, policies, and products, we are committed to making Grab safer every day as it becomes the everyday super-app in the region. As a team, we also help influence the overall strategic direction of the company by supporting the top management with safety insights and advice.

If being always on the move and problem-solving excites you, this is the role for you. Successful candidates will work on multi-dimensional and cross-functional projects, with our regional teams and external partners to tackle real-time issues, to deliver the safest experience for all our users on our platform.

The Core Objectives:

1. You will support the team in tracking, analyzing, and presenting data, as well as monitoring the safety KPIs in Malaysia to benchmark our safety performance and standards.

2. You will support the team in the operationalization of new technological and product developments that are rolled out to enhance the safety of our users - from drivers to passengers, merchants to eaters.

3. You will support the team's strategic projects and partnerships that are aimed to develop early preventive measures to improve our safety standards and shape the overall safety culture of the community.

4. Close collaboration with cross-functional teams to execute initiatives or action items identified post-analysis and for product rollouts

Essential Experience / Criteria:

1. Minimally bachelor's degree with 3+ years of experience.

2. An analytical mindset to identify and critically analyze quantitative and qualitative patterns that are associated with safety trends.

3. The ability to present data comprehensively and accurately

4. The breadth of thought to assist the team to develop a variety of complex policies and procedures with minimal guidance to prevent and mitigate safety risks.

5. Excellent problem-solving/decision-making, communication, and interpersonal skills.

6. Strong judgment and moral compass.

7. The flexibility to work cross-functionally, independently, or virtually in a minimally structured and fast-paced environment.

8. Self-motivated to manage multiple tasks simultaneously and to meet deadlines.

9. The ability to independently manage frequent changing needs.

10. High level of accuracy in all work with excellent attention to detail.