Job Description

• Overseeing daily operations, managing staff, and ensuring excellent customer service while optimizing efficiency and profitability.
• Implementing operational strategies, maintaining equipment, and fostering a positive community atmosphere.

• Oversee daily operations to ensure smooth and efficient laundry services, including monitoring equipment functionality and cleanliness of facilities.
• Enhance customer satisfaction by addressing inquiries and complaints promptly and implementing feedback to improve service quality.
• Manage budgets and financial performance, including tracking expenses, revenue, and profitability, while identifying cost-saving opportunities.
• Monitor and manage inventory levels of laundry supplies and equipment, ensuring timely replenishment and maintenance.
• Develop and execute marketing strategies to attract new customers and retain existing ones, including promotions and community engagement initiatives.
• Ensure adherence to health and safety regulations, conducting regular audits and training staff on best practices.
• Analyze operational data to identify trends, measure performance, and report on key metrics to inform decision-making.

Chance to lead innovative initiatives|Create a positive environment

• Bachelor\'s degree in Business Administration, Operations Management, Engineering, or a related field.
• Project Management Professional (PMP) certification is a plus.
• Minimum of 5 years of experience in project management within operations, preferably in retail, hospitality, or service industries.
• Proven track record of successfully managing non-IT projects from inception to completion.
• Experience with process improvement methodologies such as Lean or Six Sigma is desirable.

The business specializes in self-service laundry solutions, offering customers a convenient and efficient way to clean their clothes. Known for its rapid expansion, it combines advanced technology with user-friendly facilities, allowing customers to enjoy a seamless laundry experience. With a focus on efficiency and quality, the business prioritizes quick turnaround times and cleanliness, making it a preferred choice for busy individuals and families seeking reliable laundry services.

• Competitive salary reflecting experience and expertise.
• Growth opportunities within a rapidly expanding business.
• Access to training programs and resources to enhance skills and knowledge.
• Engage in a fast-paced, innovative workplace that encourages collaboration.
• Opportunities for flexible working hours to promote work-life balance.
• Opportunity to contribute to the local community and improve customer experiences.
• Work within a positive and inclusive team environment.

Michael Page