Job Description

About usAt DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.We actively encourage individuals from all walks of life, regardless of age, race, gender, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.Responsibilities

• Understand the business requirements for the processes, including the understanding of the desired outcomes, performance, quality & standards that need to be followed.
• Responsible for managing team performance, planning, and organizing the activities of the team to ensure the process is delivered according to the agreed requirements.
• Provide guidance, support, and motivate team members, this includes provide clarification on business requirements and ensure team members have the necessary knowledge to carry out their activities effectively.
• Ensure processes delivered meet the required quality, implement quality control measures, conduct regular reviews and audits, and address any issues or deviations from the agreed business requirements.
• Foster a collaborative and coordinated approach within the team, SSC, and business stakeholders to ensure all parties work together to deliver business processes and value as per business requirements.
• Work in collaboration with global regional/global ICS team to ensure all controls are performed, assessed, closed, and remediated timely; including participate in the ICS call country, regional and global ICS Leads to provide a forum for clarifications and discussions.
• Actively works with team members and engages the Tower Lead/ BPO for opportunities for process improvement, this includes identifying areas for optimization, suggesting enhancements, and implementing best practices to enhance the efficiency and effectiveness of the processes.
• Remain up to date and comply with relevant policies, controls, thresholds, and standard operating procedures, including support documentation on work instruction.
• Subject Matter Expert (SME) in the PTP process, in collaboration with BPO.
• Support on any new activities transition.

• Bachelorxe2x80x99s Degree in Accounting/Finance or equivalent experience/qualification. Professional Certification in Accounting/Finance is an advantage.
• Strong knowledge and experience of Procure to Pay (PTP) processes.
• Minimum 8 years of PTP experience in APAC region, with at least 2 years in supervisory or management role.
• Experience of using Oracle Cloud would be a preference.
• Excellent analytical, organizational, and communication skills, including the ability to analyze financial data, identify trends, and provide meaningful insights, are required.
• Adaptability and a willingness to learn, especially in a dynamic and fast-paced work environment.
• Demonstrate strong teamwork by actively engaging with team members, sharing knowledge, and providing support where necessary.
• Foster a positive and inclusive team environment that encourages open communication and collaboration.
• Experience in directly supervising a substantial team of 10 or more members within the cluster or country.
• Experience in manage and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) within the finance department.

DHL