Purchasing Officer (prefer Chinese candidates or Pilipino citizen) *As this role requires sourcing for suppliers from China, ability to read, write and communicate in Chinese for business purpose is a Must. Prefer candidate with working experience in FMCG industry Prefer Chinese or Indian candidate to balance work force Conducting product research and sourcing new suppliers and vendors. Sourcing materials, goods, products, and services and negotiating the best or most cost-effective contracts and deals. Performing inventory analysis, reordering supplies and stock as necessary. Conducting market research to keep abreast of emerging trends and business opportunities. Updating and maintaining records of all orders, payments, and received stock. Coordinating with the shipping line and forwarders for cargo delivery timely. Attending product launches and networking with industry professionals. Establishing professional relationships with stakeholders as well as vendors and suppliers. Candidate with Customer Service in Financial/Banking Experienced are encouraged to apply. \xe2\x9c\x85 Open to Malaysians \xe2\x9c\x85 Bachelors degree in any discipline \xe2\x9c\x85 Fluent in written and spoken English \xe2\x9c\x85 With at least 6 months CSA experience in banking \xe2\x9c\x85 Able to work on shift and weekends shift rotation (5 days work, 2 days off). \xe2\x9c\x85 Able to work on Public Holidays (replacement leave is provided). Job Summary / Overview: The applicant is expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can offer our customers. You are expected to be a team player, capable of representing information on behalf of our clients and Teleperformance as one company. This includes and is not limited to understanding and behaving in accordance with (1) the Company values; (2) Products and Services; (3) Operating Policies and Procedures; and (4) Attainment of goals and KPIs. Key Responsibilities: (May perform other duties as requested not specifically addressed in this document) CSSs General Role: CSS represents the brand, the culture, and values of our clients How you convey will be how our client is perceived by the customers Maintaining a positive, empathetic, and professional attitude toward customers at all times Handle customers concerns positively and professionally Interact, support, receive feedback/issue report with or for customers CSSs Specific Responsibilities and Accountabilities Provide timely support to customers through available communication channels (inbound, outbound calls and email) To ensure professional, efficient, and quality service to Clients. To accept and execute client instructions. To ensure efficient problem and complaint resolution. To cross-sell additional Bank products and services. To capture client feedback for future improvement To capture the nature of Client contacts. To meet productivity standard. To acquire product knowledge and service skill through staff briefing and coaching from Team Manager Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter. Processing payment and client information in a manner that is precise and safeguards the customers personal and payment informations Pro-active support to customers to prevent damage to brand loyalty Identify and escalate priority issues through proper channels when necessary Works with other team members in identifying better ways in providing better customer support Maintains and improves quality of service by giving recommendations Keeps job knowledge up to date by attending upskill training to improve skill Meet all key performance indicators set by the company and client Adhere to the policies set by the company. Main Requirements: Education background: Bachelors Degree or minimum of Diploma or equivalent Core Competencies & Proficiencies Levels Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language Ability to multitask, detailed oriented and possess good problem-solving skills Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers Passionate in helping to resolve customer issues / queries and complaint handling A team player who thrives in a fast paced, dynamic environment A self-starter who is able to work independently and under minimal supervision Able to determine the problem/sentiment of each interaction and responds professionally Communicating with customer through all channel (phone, social media, digital, chat, ect) Minimum Skills Required: o 6 months to 1 year of minimum experience in Customer Service in Banking Industry o Decision-making skills and analytical skills are highly needed competencies due to nature of the program. o Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions. o Good time management skills o Can work under pressure and can deliver set goals o Confident in handling complex situation o Conversant and able to convey messages o Ability to effectively respond to customer needs o Interpersonal skills required to work well with others o Ability to follow directions o Ability to use the desktop computer system o Ability to navigate within web-based applications o Ability to multitask o Ability to learn at a fast pace o Good comprehension and listening skill
About Us E-Infomedia Solutions Sdn Bhd was established in late 2017. As a leading Kuala Lumpur executive search agency, E-Infomedia provides the best candidates across Asia, as well as the best local talent here in Malaysia. As an employer and client, you choose the qualifications and requirements, and our executives perform the tasks necessary to present you with the best possible applicants for your job requirements. All this means that you can free up your valuable human resources team from having to go through the time-consuming process of recruitment and allow them to focus on your business instead.
Bachelor's or Equivalent