Purchasing Officer (prefer Chinese candidates or Pilipino citizen) *As this role requires sourcing for suppliers from China, ability to read, write and communicate in Chinese for business purpose is a Must. Prefer candidate with working experience in FMCG industry Prefer Chinese or Indian candidate to balance work force \xe2\x80\xa2 Conducting product research and sourcing new suppliers and vendors. \xe2\x80\xa2 Sourcing materials, goods, products, and services and negotiating the best or most cost-effective contracts and deals. \xe2\x80\xa2 Performing inventory analysis, reordering supplies and stock as necessary. \xe2\x80\xa2 Conducting market research to keep abreast of emerging trends and business opportunities. \xe2\x80\xa2 Updating and maintaining records of all orders, payments, and received stock. \xe2\x80\xa2 Coordinating with the shipping line and forwarders for cargo delivery timely. \xe2\x80\xa2 Attending product launches and networking with industry professionals. \xe2\x80\xa2 Establishing professional relationships with stakeholders as well as vendors and suppliers. Candidate with Customer Service in Financial/Banking Experienced are encouraged to apply. \xe2\x9c\x85 Open to Malaysians \xe2\x9c\x85 Bachelor\xe2\x80\x99s degree in any discipline \xe2\x9c\x85 Fluent in written and spoken English \xe2\x9c\x85 With at least 6 months CSA experience in banking \xe2\x9c\x85 Able to work on shift and weekends shift rotation (5 days work, 2 days off). \xe2\x9c\x85 Able to work on Public Holidays (replacement leave is provided). Job Summary / Overview: The applicant is expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can offer our customers. You are expected to be a team player, capable of representing information on behalf of our clients and Teleperformance as one company. This includes and is not limited to understanding and behaving in accordance with (1) the Company values; (2) Products and Services; (3) Operating Policies and Procedures; and (4) Attainment of goals and KPIs. Key Responsibilities: (May perform other duties as requested not specifically addressed in this document) CSS\xe2\x80\x99s General Role: \xe2\x80\xa2 CSS represents the brand, the culture, and values of our clients \xe2\x80\xa2 How you convey will be how our client is perceived by the customers \xe2\x80\xa2 Maintaining a positive, empathetic, and professional attitude toward customers at all times \xe2\x80\xa2 Handle customer\xe2\x80\x99s concerns positively and professionally \xe2\x80\xa2 Interact, support, receive feedback/issue report with or for customers CSS\xe2\x80\x99s Specific Responsibilities and Accountabilities \xe2\x80\xa2 Provide timely support to customers through available communication channels (inbound, outbound calls and email) \xe2\x80\xa2 To ensure professional, efficient, and quality service to Clients. \xe2\x80\xa2 To accept and execute client instructions. \xe2\x80\xa2 To ensure efficient problem and complaint resolution. \xe2\x80\xa2 To cross-sell additional Bank products and services. \xe2\x80\xa2 To capture client feedback for future improvement \xe2\x80\xa2 To capture the nature of Client contacts. \xe2\x80\xa2 To meet productivity standard. \xe2\x80\xa2 To acquire product knowledge and service skill through staff briefing and coaching from Team Manager \xe2\x80\xa2 Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter. \xe2\x80\xa2 Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information\xe2\x80\x99s \xe2\x80\xa2 Pro-active support to customers to prevent damage to brand loyalty \xe2\x80\xa2 Identify and escalate priority issues through proper channels when necessary \xe2\x80\xa2 Works with other team members in identifying better ways in providing better customer support \xe2\x80\xa2 Maintains and improves quality of service by giving recommendations \xe2\x80\xa2 Keeps job knowledge up to date by attending upskill training to improve skill \xe2\x80\xa2 Meet all key performance indicators set by the company and client \xe2\x80\xa2 Adhere to the policies set by the company. Main Requirements: Education background: \xe2\x80\xa2 Bachelor\xe2\x80\x99s Degree or minimum of Diploma or equivalent Core Competencies & Proficiencies Levels \xe2\x80\xa2 Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language \xe2\x80\xa2 Ability to multitask, detailed oriented and possess good problem-solving skills \xe2\x80\xa2 Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers \xe2\x80\xa2 Passionate in helping to resolve customer issues / queries and complaint handling \xe2\x80\xa2 A team player who thrives in a fast paced, dynamic environment \xe2\x80\xa2 A self-starter who is able to work independently and under minimal supervision \xe2\x80\xa2 Able to determine the problem/sentiment of each interaction and responds professionally \xe2\x80\xa2 Communicating with customer through all channel (phone, social media, digital, chat, ect) Minimum Skills Required: o 6 months to 1 year of minimum experience in Customer Service in Banking Industry o Decision-making skills and analytical skills are highly needed competencies due to nature of the program. o Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions. o Good time management skills o Can work under pressure and can deliver set goals o Confident in handling complex situation o Conversant and able to convey messages o Ability to effectively respond to customer needs o Interpersonal skills required to work well with others o Ability to follow directions o Ability to use the desktop computer system o Ability to navigate within web-based applications o Ability to multitask o Ability to learn at a fast pace o Good comprehension and listening skill
About Us E-Infomedia Solutions Sdn Bhd was established in late 2017. As a leading Kuala Lumpur executive search agency, E-Infomedia provides the best candidates across Asia, as well as the best local talent here in Malaysia. As an employer and client, you choose the qualifications and requirements, and our executives perform the tasks necessary to present you with the best possible applicants for your job requirements. All this means that you can free up your valuable human resources team from having to go through the time-consuming process of recruitment and allow them to focus on your business instead.
Bachelor\'s or Equivalent