Quality Analyst (japanese Speaker)
Job Description
Job Responsibilities: - Monitoring calls / Chats - Assess agent performance - Monitoring trends - Performance Coaching - Creating Reports for Internal team and Clients Requirements and Skills: - Effective Coaching skills - Proficient in MS Office (esp. PowerPoint , Excel); e-learning software is an asset - Excellent problem-solving and issue resolution. - Solid analytical skills and technical comprehension. - Exceptional interpersonal skills and customer care. - Keen attention to detail and thoroughness. - Native Japanese Language proficiency with Effective English and Kanji Script proficiency. - Non-native requirements - Japanese Language with Native or N1 proficiency. - 1 year of customer service experience or any related field. - 9 hours 24/7 shift (2-day week off) - Willing to work on-site. Working Hours: 9 hours 24/7 shift (2 days week off) Remuneration: \xef\xbb\xbfTotal package up to MYR 10,000
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Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Job Detail
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Job IdJD935913
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned