Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services all powered by the world s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

Job description

Provide mentorship, guidance and career development to members of your team

Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results

Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions

Identify actionable insights, suggest recommendations, and influence team strategy through effective communication

Work closely with Quality leaders in office to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical

Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required.

Complete all audits in the required timeframe and provide timely and usable feedback to Agents to drive improved performance.

Proactively identify areas of our policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame.

Collaborate with relevant Team Lead and Quality Manager for performance enhancement of personnel.

Ensure awareness and understanding of Content Policy and operational guideline updates

Qualifications

Qualification Requirement

BA/BS degree preferred

Significant experience in a complex fast paced environment

Minimum 2 years of prior relevant people management & QTP related experience

Strategic thinker with strong analytical and creative problem-solving skills

Excellent written and verbal communication skills

Passion for ensuring an excellent user experience

Strong critical thinking and problem-solving skills

Ability to multitask and work independently in an unstructured environment

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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