Quality Assurance Analyst (mandarin Speaker)
Kuala Lumpur, M14, MY, Malaysia
Job Description
JOB DESCRIPTION:
Conducts quality reviews to evaluate quality performance and increase customer satisfaction (calls, emails and chats). Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow. Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders. Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues.
REQUIREMENTS:
Fresher's or 6 months experience in any Quality Review process Dual-Lingual: Excellent English and
traditional Chinese (spoken and written communication skills is a must)
as this is to support China marketPreferably someone who can join immediately.
Work hours:
Single shift, local standard work hours. Mon to Friday, Saturday off Day, Sunday Rest Day. Working hour 8 am to 5pm. Working on Public Holiday will earn replacement leave. (WFO)
Work Location:
Gardens North Tower (Accessible via Public Transport LRT/KTM)
Job Type: Full-time
Pay: RM4,500.00 - RM6,000.00 per month
Benefits:
Dental insurance Health insurance Opportunities for promotion Professional development
Schedule:
Day shift
Experience:
Customer service: 1 year (Required)
Language:
* Chinese (Required)
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Job Detail
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Job IdJD1112496
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:55599.0 70400.0 USD
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned