Job Description

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world\'s largest network of Advanced Technology and Intelligent Operations centres. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com. Responsibilities: Monitor and evaluate Sales Representative\'s customer interactions to highlight areas of strength and improvement. Calibrate with internal and external support team for continued agent learning and growth Audit call logs to track agent activities Identify gaps, issues, and areas of improvement for Training team to enhance and evolve sales training Qualifications and Experience: 3 - 5 years of experience in a call auditing or call monitoring role for inside sales agents Bachelor\'s Degree Prior experience using a Revenue Intelligence tool for call monitoring/ auditing such as Gong, Clari, Salesforce Revenue Intelligence, Chorus.ai, revenue.io, People.ai, Insight Squared or other Excellent written and verbal communication skills Experience with corporate policies and/or community standards Knowledge of the latest trends associated with digital media, online marketing and advertising Critical thinking and problem-solving skills

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