Job Description

Role Responsibilities

Job Summary*

Define key responsibilities to reflect the duties and responsibilities of this role.

• Ensure processes for PS MY are carried out in alignment to the various Global Process Standards, Operational Risk Framework and Regulatory requirements
• Review and monitor departmental processes relating to PSMY to ensure business adherence to processes and procedures
• Ensure proper functioning of Process Universe Key Controls through process validation exercises, periodic monitoring activities, and timely identification and resolution of process and control failure.
• Promote a strong operational risk management and sales compliance culture.

Strategy*

• Identify potential process streamline and reduce hands off in processes to prevent control failures and mitigate operational risk. Perform monthly clean desk checks and take on the role as a departmental information security champion to champion causes to prevent potential data leakage incidents in PS MY.

Business*

• Meeting datelines as team player including timely reporting and relevant communication. Perform monthly call monitoring review of verbal closure cases as per the guidelines set in the GPS and RBORF.

Processes*

• Participate in process review exercises to review and monitor Department Operation Instructions (DOI) and Standard Work Instruction (SWI) owned by the channels against the current Global Process Standards (GPS), Operational Risk Framework (ORF), Master Process Document (MPD), MAS regulations and local regulations where applicable. Ensure processes are functioning as per document and ensure segregation of duties, maker-checker requirements, department independencies, key control requirements are adhered to

People & Talent*

• Conduct coaching related to CEPG space, covering process changes, governance frameworks and client experience issues

Risk Management*

• Facilitate, embed, deploy and execute key control standards (KCS), control sample testing (CST) Health checks (HC) within business unit. Identify new, thematic and developing process risks and failures; provide operational risk advice through Operational risk Framework to the various stakeholders in consultation with the BORM and country Senior Operational Risk Officer (SORO) team.

Governance*

• Report process abnormalities and non adherence to the Business Operational Risk Manager (BORM), and engage appropriate stakeholders on timely remedial actions. Escalate key risk situations that pose significant risk.

Regulatory & Business Conduct*

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Qualifications*

Training, licenses, memberships and certifications

1. Talent

• Team player who shows initiative and assertiveness
• Team coordination in ensuring dateline assigned meet on team basis
• Self-motivated, with pro-active service attitude

2. Knowledge:

• Retail Banking Operations \xe2\x80\x93 Basic
• Operational Risk Management \xe2\x80\x93 Basic
• Sales Management and Service Excellence \xe2\x80\x93 Basic

3.Skills

• Change management skill - Basic
• Interpersonal and influencing skill - Basic
• Coordination and execution skill - Basic
• Collaboration and team work skill, with dealing skill with all levels in complex and difficult situation - Basic
• Communication and listening skill \xe2\x80\x93 Basic
• Analytical skill \xe2\x80\x93 Advance
• Technical skill (MS Office) \xe2\x80\x93 Advance

4.Abilities

• Ability to differentiate grey areas
• Ability to achieve first time resolution

5.Behaviour

• Proactively identify gaps in sales and operational practices with proposal solutions. Is seen as an active advocate of compliant business practice in their country.
• Execution oriented and connected to the realities of the business and the front line.
• Translate strategy, policy, themes, into actionable plans /executable plans which are realistic within country business and regulatory context. See plans through the execution phase

Our Ideal Candidate

• Manage Conduct Core
• Manage Risk Core

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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