Job Description

MohonKelayakan

• Applicants with SPM level qualification and above are welcome
• Proficiency and Fluent in Mandarin, English, BM is required for this position(Read, Speak, Type)
• Have no issue to work on 8am - 9pm Rotational shift (9 hours per shift including 1 hour break time)
• Willing to commit on 5 days work per week (Rotational 2 off day per week)
• Willing to work on weekend or public holidays based on shift arrangement
• Able to start working on 25 September
• Have no issue to be fully work based at Petaling Jaya, Selangor Office

Tanggungjawab

• Handling all inbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s services.
• Assist customer in planning, booking or rebooking request.
• Liaise with internal support team to resolve disputes and ensure customer satisfaction.
• Resolve customer complaints and enquiries in relation to changes in travel dates and related services.
• Provide assistance with booking or changing flight through Live Chat.

Assist in processes of refunding and cancelling flight ticket.Manfaat

• Monthly Salary: Basic salary RM3,000 + up to RM200 KPI allowance + up to RM300 night shift allowance
• EPF and SOCSO
• 12 days Annual leave + 14 days medical leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• Walking Distance to LRT Station
• Career Advancement Program
• NO Mid-night Shift
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

KemahiranFluency in Mandarin Customer ServiceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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