Job Description

MohonKelayakan

• Applicants with minimum 6 months of customer service experience is a must for this position.
• Proficient in Mandarin & English & BM required for this role (Read, speak, type)
• Have no issue to work on Rotational shift (Monday - Friday: 7:30am - 6pm & Saturday: 9am - 1pm)
• Sunday Fixed Offday
• Willing to commit on 4.5 / 5 days work per week (including Saturday and Public Holidays)
• Able to start working on 18th September2024
• Have no issue to be fully work based at Petaling Jaya, Selangor Office

Tanggungjawab

• Handling inbound & outbound calls, Email, and Live Chat pertaining to customer general inquiries, complaints, comments, feedbacks and other raising issue related the company\'s products.
• Point of contract for system service requests and queries from copier, printers & scanner users
• Ability to handle difficult calls in a professional manner.
• Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
• Diagnose and resolve over the phone or electronically of all system related issue on the copier performance and advise users on appropriate actions.
• Ensure customer issues and / or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.

Manfaat

• Monthly Salary: RM3,800 Basic Salary + up to RM200 KPI Allowance
• EPF and SOCSO
• 12 Annual Leave & 14 Medical Leave
• FREE Shuttle Service (Subang Jaya Komuter 7.45am - 10.15pm and Ara Damansara LRT 8.15am - 9.30pm)
• NO Night shift
• Office Location is reachable by LRT
• Career Advancement Program
• Well established Cafeteria with variety of food choices
• Facilities: Pool + Gym + Rest & Relax Zone
• One month paid training provided

KemahiranMandarin Proficiency Customer Service Communication SkillsImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Maukerja