Job Description

Key Responsibilities:

• Greeting patients and visitors and ensuring they are registered and checked in.
• Answering and directing phone calls, scheduling appointments and managing the appointment system.
• Scheduling, rescheduling or cancelling appointments as needed.
• Scheduling follow-up appointments and providing message reminder such as:

- 6 months scaling & c/up
- 4 or 6-week follow-up braces patient.

• Assisting patients in filling out information forms.
• Handling patient records, including data entry and maintaining patient confidentiality.
• Handle and filing patient photos of treatment.
• Follow up the lab on the cases that the clinic submits.
• Verifying methods of payment, collecting payments and preparing bills.
• Maintaining a clean and organized reception area.
• Manage petty cash for clinic in charge.
• Providing exceptional customer service to all patients and visitors
• Other tasks as assigned by the office manager or dentist (doctor).

Responsibilities: Closing duty

• Perform daily billing management and daily reports as well as ensure all transactions are tally with the collection before closing accounts.
• Daily sales updates at the start of the shift.
• Cash from daily sales must be given to the person in charge for bank in procedure.
• Daily reports must be handled well and submitted to account department or involved manager.
• Make sure all the electrical and facilities are neat and switch off the electrical appliance (Computers and machines).
• Daily report must be signed by the Doctor who is on duty, or else the daily sales and commission are not valid.

Requirement:

• Must possess at least a SPM/Diploma/Advanced/Higher/Graduate Diploma, or any field related.
• Fresh graduates/ entry level applicants (with or without in nursing).
• Good time management and organizing skills.
• Good interpersonal skills and communication skills.
• Willing to learn.
• Proficient in using computer software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Job Type: Full-time Salary: RM1,500.00 - RM2,000.00 per month Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Weekend jobs

Supplemental pay types:

• Attendance bonus
• Commission pay
• Overtime pay
• Performance bonus
• Retention bonus
• Yearly bonus

Ability to commute/relocate:

• Setapak: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• STM/STPM (Required)

Experience:

• Customer Care: 1 year (Required)

Language:

• English (Required)
• Bahasa (Required)
• Mandarin (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Willingness to travel:

• 50% (Required)

• Health insurance