Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

The Recreation Team Leader takes pride in his / her duties, trains and supervises employees of the Health Club department in their duties.

What will I be doing?

As the Recreation Team Leader, you will be responsible for performing the following tasks to the highest standards:

• Ensure that company policies, procedures and brand standards are followed at all times.

• Train all new employees in the daily health club operations, including safety and sanitation procedures.

• Control workflow, assignment of work and designated shifts for assigned team members.

• Ensure that all team members on assigned shifts follow established policies and procedures.

• Monitor and ensure that health club employees provide prompt service upon guests\xe2\x80\x99 arrival.

• Investigate complaints in the fitness center and attend to injured guests, finding a resolution for the issue.

• Proceed with service recovery by paying attention to injured guests and offering better services to guests.

• Report complaints and incidents to your superior promptly.

• Effectively handle all hospitality requests and VIP services.

• Perform all related serving duties as required or requested.

• Knowledgeable of the Health Club\xe2\x80\x99s service standards and skills.

• Able to lead and communicate with colleagues during outlet operations.

• Ensure that all in-house VIP lists and amenities are registered, and relevant information is discussed.

• Report and follow-up on all maintenance defects which affect efficiency and delivery of service.

What are we looking for?

A Recreation Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• At least 5 years of experience in fitness centres of well-established hotels.

• At least 2 years as a Health Club Supervisor.

• Able to communicate in English to meet business needs.

• Physically fit.

• Possess management experience.

• Flexible mindset.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton