Job Description

• Have relevant after-sales work experience, be familiar with the after-sales service process, and be able to handle customer problems and complaints independently;
• Have technical capabilities for major appliances, be familiar with the structure, performance and usage of major appliances, and be able to quickly solve product faults and problems;
• English used for working language and can communicate in English proficiently, including speaking, listening, reading and writing;
• Have good communication and coordination skills and be able to effectively communicate and cooperate with customers, colleagues and superiors to assist in solving problems and completing tasks.

Responsibilities

• Responsible for improving user access experience and improving call resolution rate;
• Responsible for guiding the formulation of spare parts plans, improving spare parts delivery efficiency and reducing shortage of parts;
• Responsible for guiding work of maintenance center, being able to discover shortcomings that affect service efficiency and provide effective solutions;
• Responsible for providing training to each center in a timely, accurate and efficient manner, improving the B-side technical level and improving C-side user satisfaction.

Benefits

• Travel allowance and mileage claim provided.
• Monthly incentives for hitting sales targets.
• 5-day work week.
• EPF, SOCSO, EIS.
• Annual Bonus and increment.
• Annual Company Trip.

Additional Benefits

• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Leave
• Annual Bonus
• Medical Insurance
• Performance Bonus
• Company Trip
• 5 Working Days
• Staff Discount

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Ricebowl