Job Description

About the opportunityWe are seeking a Salesforce Administrator to join our regional team in Malaysia. This is a regional role and you will be part of the foodpanda and Delivery Hero Salesforce team. You will sit with the local team in the APAC region. You will be exposed to all levels of Salesforce work in a highly developed and functional team (Administrators, Product Managers, Developers, QA Specialists) with lots of career opportunities.You should be able to challenge business or product management requirements and come up with options to solve topics in Salesforce in a scalable, future-proof manner. You are expected to guide other Salesforce Administrators towards the best solutions in team-based discussions. People management experience or willingness to evolve in that direction is a plus.You have to work with developers on best practices for validations, process builder / flows, access management etc. You will also have to work on processes that are audit-proof, while still maintaining a flexible platform.What\'s on the menu:

• Customising list views, queues, reports, and dashboards.
• Maintaining security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles and permissions, field level security, content folder rights, groups, list view rights.
• Maintaining overall system configuration, change control, and enhancements.
• Assisting in developing and maintaining documentation on processes, policies, application configuration, and helping related materials.
• Managing operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
• Acting as a point of contact for Salesforce User.
• Managing instances to ensure data integrity, security and daily basic audits.
• Assisting in conducting training of Business Owners for new features and helping with roll-out.
• Presenting changes/system enhancements and overall training to diverse audiences.
• Managing mass imports and exports of data.
• Providing high quality support via ticket system.
• Developing best practices for reporting, access models, SSO strategies and audit controls.
• Master of governance limits and overall platform scalability (with Product, Developers).
• Developing best practices for emergency procedures around Salesforce.
• Undertaking additional projects as directed by management.

What you need to be successfulWhat you can bring to the table:

• 2 years or more of technical support for web-based applications or similar.
• 2 years of more of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national User / business base, ideally with some form of people management.
• Bachelor\'s degree in related fields.
• Working knowledge of relational databases design concepts and data management.
• Well-versed in agile methodology / processes.
• Experience in Salesforce migrations a plus.
• Basic understanding of Salesforce coding (APEX, Java etc.) and Salesforce integration options.
• Expert understanding of Salesforce Sales and Service Cloud that is always kept at the highest level.
• Proficiency with data manipulation tools and uploading techniques (Data Loader, Workbench, Excel, Plug-Ins).
• Basic understanding on how to gather business requirements.
• Analytical business process development skills and problem solving skills.
• Ability to troubleshoot system, process and data issues.
• Open to discussions, team-oriented.
• Excellent communication, presentation, and interpersonal skills.

Who we are\xe2\x80\x9cTo be the most loved everyday food and groceries destination!\xe2\x80\x9d - that\'s our mission at foodpanda (small \'f\').foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world\'s leading local delivery platform operating in 70+ countries worldwide.What\'s in it for youWhat we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Delivery Hero