Job Description

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich society through constant innovation and development of solution driven tools.

Job Responsibilities:

• Support subsidiaries and customers on Konica Minolta OP/PP devices and related solutions, resolving their issues in a timely manner
• Be the liaison person for related escalations.
• Provide technical information to improve service quality and productivity of subsidiaries and distributors
• Support subsidiaries and distributors to launch new products
• Work with cross-functional teams to meet project milestones and deadlines as necessary.

Essential Job Functions:

• Handle and Monitor all incoming incidents, Inquiries and Warranty request in Remedyforce OP/PP on daily basis and making sure resolution is provided in timely manner.
• Troubleshoot and reproduce issues in BSA-M laboratory to provide resolution with the issues before escalating to KMI.
• Perform escalation of queries when required, and to continuously monitor and assist in the progress of the query till a satisfactory reply has been retrieved for regional subsidiary like NOCs or distributor.
• Solution - Support all incoming issues from NOCs and Distributors. Troubleshoot and communicate directly.. etc YSoft, EFI team for any additional resolution.
• \xc2\xb7Technical Bulletin - Periodically provide technical updates to NOCs and Distributor to help solving issues which includes known issues and firmware updates.
• Telecommunications Certification Application Support- Monitor the certification
• Telecommunication to regional NOCs & Distributors etc Malaysia, Indonesia.
• Any other duties as deemed fit by management.

Job Requirements:

• Degree/Diploma in Engineering/Computing Science/Information Systems or related technical areas
• Min 3 years of working experience.
• In depth understanding of OP/PP, colour management, and the various print technologies
• Experience with print room environments
• Working knowledge of Macintosh and Windows environments
• Familiarity with print related languages (Postscript, JDF) will be advantageous
• Familiarity with VDP technologies and solutions will be advantageous
• Good interpersonal and customer handling skills
• Strong analytical and problem solving ability
• Fast learner, flexible and adaptable
• Responsible attitude and a willing-to-help-others mind set

If this role sounds like the opportunity you are looking for, don\'t hesitate to apply and let us discuss further!

[NOTE] We regret to inform that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Konica Minolta