Job Description

Main Responsibilities Build and improve relationships with customers and media. Review company practices to ensure customers get maximum satisfaction from their purchases. Develop and implement programs effective for enhancing sales performance. Collaborate with marketing team to develop and implement plans effective for enhancing sales and overall company performance. Visit customers/arrange meetings to discuss new product and how it will meet the requirements of the customer. Manage and coordinate all public relations activities. Manage media inquiries and interview requests. Identify potential opportunities and follow up. Educate and inform customers about the company\'s products, services, and special offers. Attend to customers\' complaints and resolve issues promptly. Conduct customer satisfaction surveys and recommend ways of improving customers satisfaction. Work with internal departments to ensure company meets customers\' expectations. Familiarise/stay up to date with latest trend to stay ahead of competitors. Help promote and maintain a positive company image. Conduct trainings for service staffs. Core Competencies Master The Following Skills Training skills including role plays Being fantastically organized PR skills Leadership skills in leading the waiters Customer service management skill Self-motivated, strategic thinker, independent Excellent skill in upselling (sales script/tone/body language) Problem solving skills Requirement Diploma / Degree in Food Service / Culinary Arts / Food Management / Food Technologies / Hospitality or equivalent Required to have minimum 3 years\' experience in managing medium to large scale semi-fine dining restaurant/hotels Strong interest and passion in serving, have high interest to make a great dining experience Strong leadership skills, an enforcer and executer, planner, pro-active, resourceful, problem solving, decision making and result oriented Effective time management, delegation, ability to interpret financial data (Profit & Loss) and decisive on action Humble, always ready to listen and learn from others Able to grow and develop others, a natural leader and motivator Good interpersonal skills, able to interact well with all levels Computer literate and proficient in Microsoft Office applications Required to work on shifts, weekends and public holidays Required to travel between outlets Possess a valid driving licence Proficient in English and Bahasa Malaysia Able to work during weekends & Public Holidays. Working hours 7.5 hours for 6 days a week. Preferably Managers specializing in Food/Beverage/Restaurant Service or equivalent [Apply now at https://my.hiredly.com/jobs/jobs-malaysia-maria-s-steakcafe-job-relationship-manager-urgent]

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