Job Description

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking Repair Technician to join our Maintenance team in Petaling Jaya, Selangor.
Being part of a global organisation that actively supports your career and internal promotions, means that for the right person, this critical role could be the next step in a fantastic career at KONE.

What will you be doing?

Service operations

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  Accountable for the end-users and the site safety.
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  Accountable for a safe working environment.
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  Accountable for solving the complex technical issues that cannot be solved by the maintenance technician by applying the correct break down correct analysis procedures.
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  Responsible to actively identifying any technical competence gap caused by new equipment in service (both from competitors and from new equipment) and communicate it to supervisor / technical helpdesk).
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  Accountable to feedback any repair/adjust
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  Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
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  Responsible for effectively planning his workload, in conjunction with the service supervisor.
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  Accountable for very precise and timely reporting of the work done according to the process.
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  Responsible for submitting time sheets based on the execution.
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  Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
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  Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition.
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  Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organization and his supervisor.
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  Need to learn new product of KONE

Customer relationship management

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  Responsible to inform customer once the job completed.
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  Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
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  Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
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  Accountable for equipment safety and performance.
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  Accountable for managing the site environment during service operations.
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  Accountable for identifying site risk and communicate them to his supervisor.
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  Accountable to take immediate action on site in case of high-risk identification and to apply the escalation procedure.
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  Accountable for identifying \xe2\x80\x9cunplanned\xe2\x80\x9d service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them.

Leadership / People management

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  Responsible for regular update of his supervisor on all relevant information.
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  Willing to learn all aspects of lift and associated technology and accountable for attending the proposed training.
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  Accountable for improving the competence of the Repair Technicians by explaining the root causes and the solutions of the technical issues solved.
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  Actively communicate within the team members.

Are you the one?

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  Minimum Certificate in Electrical, Electronic, Mechanical Engineering, or other related educational backgrounds
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  Possesses a service mindset
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  Willing to travel
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  Possesses own transport and valid motorbike license
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  Able to work in a fast-paced environment
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  Have a basis digital foundation skill to use KONE system and application via mobile phone for work purpose

What do we offer?

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  Career progression in opportunities within a global organisation
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  Total reward elements that engage and motivate our employees and help us make KONE a great place to work
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  Comprehensive learning and development programs covering a wide range of professional skills
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  You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

#LI-LJ1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on
www.kone.com/careers