Reservation Agent/supervisor
Kuching, Malaysia
Job Description
- Ensure Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
- Create and manage rates and packages configured on the Hotel Software.
- Track all reservations picked up from all on-line channels like hotel website, OTA, GDS, other third party etc.
- If there are failed reservations to update the Hotel software then process those reservations manually.
- Co-ordinate with the Software vendors for any availability, rate or booking integration issues.
- Handle external systems like Web booking engines, Rate Comparison tools, Online Travel Agents extranets etc.
- Update No-shows and cancellations on all OTA\xe2\x80\x99s without fail to avoid and unwanted commissions.
- Upselling when appropriate by informing customers of additional services or special packages
- Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
Wear mask, practice social distancing Ability to commute/relocate:
- Kuching: Reliably commute or planning to relocate before starting work (Required)
- System usage such as Ifca system
- Diploma/Advanced Diploma (Preferred)
- reservation: 2 years (Preferred)
- front office: 1 year (Preferred)
- English (Preferred)
- Bahasa Melayu (Preferred)
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Job Detail
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Job IdJD990847
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuching, Malaysia
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EducationNot mentioned