Job Description

• Ensure Front Office staff are constantly aware of availability states open, on request, closed dates, high demand dates etc.
• Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• Create and manage rates and packages configured on the Hotel Software.
• Track all reservations picked up from all on-line channels like hotel website, OTA, GDS, other third party etc.
• If there are failed reservations to update the Hotel software then process those reservations manually.
• Co-ordinate with the Software vendors for any availability, rate or booking integration issues.
• Handle external systems like Web booking engines, Rate Comparison tools, Online Travel Agents extranets etc.
• Update No-shows and cancellations on all OTA\xe2\x80\x99s without fail to avoid and unwanted commissions.
• Upselling when appropriate by informing customers of additional services or special packages
• Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.

Job Types: Full-time, Permanent Pay: RM1,600.00 - RM1,800.00 per month COVID-19 considerations:
Wear mask, practice social distancing Ability to commute/relocate:

• Kuching: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• System usage such as Ifca system

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• reservation: 2 years (Preferred)
• front office: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa Melayu (Preferred)

Application Deadline: 11/30/2023