Job Description

1. Work with other departments on airline ticketing requirements. 2. Attend to customers and reply Flight and Fare Enquiries & emails. 3. Handling Group Airlines Ticketing and Query, Request and Refunds/re-booking of tickets. 4. Dealing with various airlines. 5. Handling Series, non-series, ad-hoc booking including but not limited to making booking, filing PNR to Q to HDQ for confirmation, insert names in group, name change, correction, split, route change, monitor group change, send prints of confirmed PNR. 6. Sales on flight booking / reservation, hotel booking, travel insurance arrangement for all our corporate clients. 7. Assist clients for visa application for necessary Country. 8. Issuing invoices, monitoring invoicing and collections of outstanding debts for Cash Term customers. 9. To hold the rotating 24/7 mobile phone and laptop. 10. Ensure a high degree of customer satisfaction by providing ticketing services in a professional manner and professional behavior for the benefit of our Company\xe2\x80\x99s Image.
We are an award-winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing, Talent Management, and Business Process Outsourcing (BPO). Providing cost-effective Contact center, Business Process, IT, and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; and are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|
Bachelor\'s or Equivalent