Reservation Assistant

Bangsar, Kuala Lumpur, Malaysia

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Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
Knowledgeable in hotel and guest room facilities/services
Monitoring Telephone Manner and general performance of reservations staff daily.
Ensure special handling of repeats guest and very VIP guest.
Observes and ensures that proper telephone manners are maintained at all times
Follows up tentative bookings and update reservation status
Reviews no-show and cancelled reservations and processes charges according to hotel's policy

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