Job Description

• Fresh graduates from diploma / related field or Tourism & Hospitality who are interested to start their career
• Or minimum 1 to 2 years of working experience in the service industry will be an added advantage for this position
• Require Language(s) (write, read & speak) - English, Mandarin, Bahasa Malaysia (Optional)
• Good follow up skill and highly attentive to enquiry
• Comfortable working with computer and mobile phone in long hour
• Basic computer skill (Outlook, excel, Words and PowerPoint)

Responsibilities

• Process and confirm reservations via phone, email, and online booking systems.
• Maintain accurate and up-to-date records of all reservations.
• Manage changes and cancellations to existing reservations.
• Ensure availability and pricing information is current and accurate.
• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
• Assist clients in selecting options and making informed decisions based on their needs.
• Handle special requests and accommodations with attention to detail.
• Follow up with clients to confirm details and provide necessary information.
• Prepare and distribute reservation confirmations, invoices, and other relevant documentation.
• Address and resolve booking discrepancies or issues with professionalism and efficiency.
• Coordinate with other departments or vendors to ensure a smooth resolution of client concerns.

Benefits

• EPF
• Medical Claim
• Insurance
• Annual Company Bonus (annually)
• Company Trip
• Chance to travel overseas
• Accessible with public transport
• Additional allowance for weekend duty

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