JOB OVERVIEW
The Reservations Assistant will be responsible to execute the sales strategy of selling short-term stays to potential guests and agents.
Guests will contact the Reservations Officer via e-mail, through the website or via a phone call and the Reservations Assistant has to communicate effectively with the guest to find the proper accommodation which fits their needs.
With our agent partners, you will handle the enquiries and questions regarding accommodation stays and winter activities.
RESPONSIBILITIES AND DUTIES
Contact guests/agents via e-mail or telephone, giving them quotes for relevant accommodation and understand their needs to close the sales.
Answer guests/agents questions regarding accommodation via email or telephone.
Maintenance of e-mail templates and associated documents used for communications between he guest and our agent partners.
Chasing guests for payments as required.
Verification of bookings already in the system in order to detect potential input mistakes or miscommunications.
Work closely with the operations team to make sure that can deliver on the promises made by the Reservations Assistant to both the guest and our agent partners.
Website content maintenance.
Helping out the Sales & Marketing team as necessary.
REPORTS TO
Reservation Manager
Job Type: Full-time
Pay: From RM1,700.00 per month
Benefits:
Free parking
Opportunities for promotion
Professional development
Work Location: In person
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