Reservation Assistant
Kuala Lumpur, Malaysia
Job Description
Mohon
Kelayakan
- Possess High school diploma or equivalent
- Fresh graduate are welcome to apply
- Excellent customer service skills
- Amazing interpersonal abilities
- Ability to handle multiple tasks at once
- Amazing time management skills
- Experienced in hotel line is preferred
- Incredibly detail oriented
- Able to work on weekends
- Allocate daily tasks to Reservations staff .
- Review reservation booked daily.
- Review arrival report daily.
- Responsible for preparation of occupancy forecast.
- Responsible for training staff.
- Responsible for implementation of policies and procedures.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
- Knowledgeable in hotel and guest room facilities/services
- Monitoring Telephone Manner and general performance of reservations staff daily.
- Ensure special handling of repeats guest and very VIP guest.
- Observes and ensures that proper telephone manners are maintained at all times
- Follows up tentative bookings and update reservation status
- Reviews no-show and cancelled reservations and processes charges according to hotel\'s policy
- Annual leave
- Company trip
- EPF/SOCSO
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Job Detail
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Job IdJD973768
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned